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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Proximity to Interstate and local businesses Decent accomodations. Clean and conveniently located.
Business response:
Thank you for being our guest. We are pleased to know you liked our convenient location and that you were impressed with our well-equipped room. Thanks again, and we look forward to hosting you back soon. Sincerely, Hotel Management
Coming back Great
Business response:
Donte, it was so nice to read your wonderful review about your stay at Extended Stay America! We are thrilled you had an excellent experience, and we appreciate you being our guest. Thank you for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
I hate to start out on a bad note but the room was pretty dingy. The floors in the kitchen and bathroom were extremely sticky. Which made me wonder about how dirty the carpets actually were. There were only 2 towels in the bathroom, no washcloths and 2 hand towels. It was a queen size bed that was pretty hard. I was surprised there weren't at least 4 towels and 2 wash clothes at least but pretty poor if the staff couldn't even put 4 towels. There were also 3 pillows on the bed that were pretty old......flat as pancakes. They... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Once we arrived at the hotel, check in was smooth and the receptionist was pleasant and welcoming. We got to our room and it was very spacious; two full beds and a pullout couch, this was large enough for my family of 5. It wasn't the cleanest room I had been in , I saw spots on the floor and the vacuum job appeared to be rushed with little pieces of debris in the corners of the room. However , it served its purpose, we just needed somewhere to stay that was close to King's Dominion which was only a 25 minutes trip away.
Business response:
Thank you for reviewing Extended Stay America. We’re pleased to know you were happy with your spacious accommodation and that the service provided by our staff met your expectations. However, we’re sorry that your room was not as clean as it should be on arrival. Our housekeeping team will be more diligent going forward. We appreciate your feedback and look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Not bad It was ok. Everything is very outdated and when I turned the exhaust fan on over the stove, foil pieces came out of the vent. I didn't notice it at first and hope that none of it ended up in the food. The room however, was comfortable and mostly clean. The staff, especially Ryan, was very friendly and responsive.
Business response:
Thanks for being a guest at Extended Stay America. Although you had a great stay with us, we apologize for the inconvenience caused while you were here. Your feedback will be used to improve our future guest experiences. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Herbert, thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
Business response:
Jesse, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.