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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK Stay When I 1st checked in the attendant was not at the front desk and I guess had an emergency on the 2nd floor but there was no sign or anything and waited for 15 minutes to check in.... really not her fault but maybe just review a procedure for leaving a note or something when people are checking in....
Business response:
Eric, thanks for reviewing us online. We are delighted to read you had a great stay at Extended Stay America and that our offerings were to your satisfaction. However, we apologize for the inconvenience you had at the time of your check-in. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
There was no ice machine and no hot breakfast.the rates were fair compared to what was offered.
Business response:
Tina, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
Business response:
Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
They didn’t have any forks only knifes and spoons . Your Grab and go breakfast left much to be desired. No muffins no juice only granola bars coffee instant grits and instant oatmeal .
Business response:
Anne, we sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Your feedback regarding lack of kitchenware and the breakfast offerings is shared with the appropriate individuals in an effort to provide better guest experiences going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Adam, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Great location, however the hotel could stand a deep cleaning. Rooms were dark and had poor lighting. Asked for toilet paper at the front desk and I was told that they didn’t have any but I could have tissues. It’s just not worth the 600.00+ dollars I paid
Business response:
Thank you for taking the time to provide feedback regarding your stay with us. We apologize for the issues you experienced during your visit. We truly appreciate your comments and will share them with our team to take corrective action. It's our goal to provide an excellent customer experience, so we hope you will give us an opportunity to redeem ourselves on a future visit to our hotel. Sincerely, Hotel Management
My stay was good, I only have two suggestions, carpet would be great on the floors and get the little stickers to put on the doors that say so not disturb, so you don't have to write your own notes and stick them in the key slot.
Business response:
Cheryl, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a good stay with us. Also, we have made a note of your suggestion and look forward to welcoming you back soon. Sincerely, Hotel Management
Nice
Business response:
Kulmohan, thank you for your 5-star review. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Ok inexpensive stay No coffee maker as advertise. Not the cleanest
Business response:
Robert, thanks for evaluating your visit to our hotel. Although you liked our affordable pricing, we apologize for the cleanliness issue you noticed while you were here. Your feedback is shared with our housekeeping team to be more diligent going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 864 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.