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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Fred, thank you for your five-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
With my family The instalations aren't clean, and the staff are very 'impersonal'. The litle breakfast was not good. The towels were old and heavy.
Business response:
Richard, thank you for your visit to our hotel and for your online review. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve and we will take your feedback into account. Thank you again for your feedback. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
December 2017 Stay This was a convenient place to stay to the Innsbrook / Short Pump area. For the price it was adequate an located in a secure area. There is only coffee and breakfast bar in the morning.
Business response:
Thank you for being a guest at our hotel. It’s good to know our location was ideal for your needs and that you also found us to be a good value in the area. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
Decent hotel for the price. The hotel was competitively priced but they could use some remodeling in the hallways. Also they listed a continental breakfast, but had none and a sign that let you know they were out of coffee and creamer. That was what really sealed the deal for me.. no coffee!!
Business response:
Eric, thank you for choosing our hotel. Although you had an overall pleasant stay and were impressed with our affordable rates, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Hotel said they offered continental breakfast, but was told by employee they ran out of everything but oatmeal packets and coffee.
Business response:
Stephen, thanks for choosing Extended Stay America for your visit to our city. Although you had a pleasant stay with us, we are sorry you weren’t able to take advantage of our breakfast offerings. Your feedback is shared with the concerned team to find out what went wrong and to ensure this doesn’t happen again. We appreciate you being our guest and hope to welcome you back again soon. Sincerely, Hotel Management
when we got to the hotel sumbodey jas has used the room Window was open Was smellim lilke somebody had smokef there Brekfist was not brekfist but only snackt
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know you had a good time here and that your overall experience was pleasant. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Michael, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Sleep Only The inside is rather dark - both the room and the lobby. Bathroom was clean. Kitchen and furniture we're outdated. Front desk was friendly.
Business response:
Thank you for choosing our hotel for your recent stay. We are happy to read you liked the cleanliness of bathroom as well as our overall service. That being said, we are sorry for not meeting all of your expectations. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.