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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Economic stay I only needed an one-night stay during my short but busy trip (a bed and a shower was all I needed). So the qualities I was looking for were the location, price, safety, and cleanses. The hotel met them all. The facilities are older and dated looking, but the bedding is clean. There is a little kitchen area in my room with a microwave and a fridge, but no coffee makers. The TV is small and does not have nice pictures. Breakfast was included, but very very simple (coffee, tea, muffins, and oat meals). The AC/Hea... read more
Business response:
We appreciate you for choosing us. It feels good to know you had an overall pleasant stay and that you liked our convenient location and the affordable price. However, we are sorry as we couldn’t meet your expectations for a stellar stay. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Weekend Stay The two guys at the front desk were awesome! Super friendly and their attitude/patience towards everyone was amazing! They helped us with every request we had. Very much appreciated! Thank you guys!
Business response:
Ankur, thank you for choosing Extended Stay America for your weekend stay. We are delighted to read you had a great time with us and that you were impressed with the excellent service provided by our front desk team. We will be sure to share your compliments with our team. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Rosetta, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Great hotel for a Great price! I was really pleased with the set up and cleanliness of the room. The staff was very pleasant and professional. I have stayed in more expensive hotels that did not possess the same quality and amenities. I will definitely stay again!
Business response:
Tracy, thank you for staying at Extended Stay America. We are thrilled to know you liked our courteous service and affordable rates as well as your well-appointed room. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Check in was a nightmare they weee overbooked and giving people room keys to rooms that had people sleeping in them
Business response:
Thank you for your stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. Thanks again for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Patrick, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Rhonda, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.