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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Once we arrived at the hotel, check in was smooth and the receptionist was pleasant and welcoming. We got to our room and it was very spacious; two full beds and a pullout couch, this was large enough for my family of 5. It wasn't the cleanest room I had been in , I saw spots on the floor and the vacuum job appeared to be rushed with little pieces of debris in the corners of the room. However , it served its purpose, we just needed somewhere to stay that was close to King's Dominion which was only a 25 minutes trip away.
Business response:
Thank you for reviewing Extended Stay America. We’re pleased to know you were happy with your spacious accommodation and that the service provided by our staff met your expectations. However, we’re sorry that your room was not as clean as it should be on arrival. Our housekeeping team will be more diligent going forward. We appreciate your feedback and look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Not bad It was ok. Everything is very outdated and when I turned the exhaust fan on over the stove, foil pieces came out of the vent. I didn't notice it at first and hope that none of it ended up in the food. The room however, was comfortable and mostly clean. The staff, especially Ryan, was very friendly and responsive.
Business response:
Thanks for being a guest at Extended Stay America. Although you had a great stay with us, we apologize for the inconvenience caused while you were here. Your feedback will be used to improve our future guest experiences. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Herbert, thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
Business response:
Jesse, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Everyone was super nice and helpful. The manager personally went up to the room and rema
Business response:
Thanks for reviewing your stay and for the feedback. We are pleased to know you received an excellent customer service from our staff and that you were satisfied with everything we offer. Your praises have been shared with the entire team for exceeding your expectations. It was a pleasure having you as our guest, and we would love to welcome you back to Extended Stay America. Sincerely, Hotel Management
Stay was good Good spot
Business response:
Thank you for your kind review and letting us know your stay at Extended Stay America was pleasant. Thanks again for being our guest, and we hope you will allow us to be of your service again in the future. Sincerely, Hotel Management
Kudos: I had loud kids there and received no complains from management or any guests as far as I know. Walls are thick. Lame: Dirty dishes in the dishwasher when I got there. No coffee maker in the room, which was weird for an Extended Stay America. Rate was good for the room size. I'd stay there again.
Business response:
Clint, thank you for being our guest. We are happy you liked the value we offer and that you had an overall pleasant stay. However, we are sorry we missed meeting your expectations and regret the inconvenience caused. All of us at Extended Stay America would love to serve you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 864 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.