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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Deception When we arrived and checked in, they told us there were no rooms available.
Business response:
Dear Kimberly, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and ... read more
Never again! This was the worst hotel we have ever stayed in. The horrible musty/moldy smell made us all sick we couldn't wait to go home. The room had a kitchen but not one single cup, plate, utensil. Basic items hotels come with this one did not have. The grab and go breakfast was some granola bars at the front desk. The staff was friendly and you can tell they work hard but this place is so outdated and rundown. We will stay somewhere else next time we are in Richmond
Business response:
Dear Linda, Thank you for staying with us and reviewing your experience. While we are pleased that you loved the hospitable service provided by our associates, we apologize for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they de... read more
This property was delayed in getting me a room. And was horrible service. I will never go here again. I should of got free room after how long it took. I preordered a room and got nothing. Don’t go here
Business response:
Dear Amy, We appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we apologize for the delay in getting your accommodations ready for your arrival. We are also sorry for any service issues that impacted your stay. We have shared your comments with our team to prevent this in the future. Again, Thank you; we wish you all the best for your future travels.Sincerely,Hotel Management
Bunch of roaches and when i got there they told they did t have to room i needed
Business response:
Dear Felipe, Thank you for sharing your feedback. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible; therefore, we apologize for not meeting your expectations. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We regret any frustration and inconvenience this caused and are very grateful for your patience. Sincerely,Hotel Management
They advertised full breakfast that did not exist. The place smelled and was dirty.
Business response:
Dear Matthew, thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smell. We appreciate you bringing this to our attention so we can address it appropriately. We are also sorry for the disappointment you had regarding the items we serve at breakfast. We will certainly follow up with our food and beverage team to see where we ca... read more
It was ok. I will not ise the place again
Business response:
Dear Joseph, thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,397 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.