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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was awful! No working elevator, extension cords all through hallway connected to lights, exposed wires hanging from ceiling, room windows left completely open, bugs in room, and staff not able to communicate. We left and had to fight for our refund. Completely horrible - should be shut down!!
Business response:
Anthony, thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and our top priority is to take care of them. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will change your mind and give us another opportunity to provide you with excellent hospitality. Sincerely, Hotel M... read more
This property is horrible and that is putting it mildly. I went with a group with 6 reservations and they had everything mixed up from the start. #1- we had 2 people who were handicapped and 1 specifically asked for bottom floor. At first they had no bottom floor and was going to put us on the third floor WITH NO WORKING ELEVATOR! #2 check in took over an hour because we had to tell them them how to correct their mistakes repeatedly. (A person who requested a 2 bed/1 sofa room was being given a 1 bed only room, as an example... read more
Business response:
Kimberly, thank you for taking the time to evaluate your stay. We are sorry for the predicament with your reservation and apologize for the inconvenience this caused. We will address this with our front desk team to see what transpired and make sure we are well-poised to serve you better. We also appreciate you letting us know about the smoke detectors in the hallways. We take safety precautions such as these very seriously and will have our property engineer inspect this and correct this issue. Moreover, please know that we... read more
Property has bugs, Exposed wires in hallway,no lights in hallway temporary lights on floor elevator broke.
Business response:
David, thank you for taking the time to share your feedback. We regret the disappointing experience you had with us and apologize for the inconvenience you experienced with your guest room. We will address this with our pest control provider and make sure we prevent such reoccurrences. We are also concerned to read your comments about the maintenance issues you outlined. We assure you corrective actions are underway by our engineering department. We are sorry for the inconvenience caused and hope you will reconsider staying ... read more
Photos on website were NOT of actual property. Elevator out of order-on 3rd floor with 2 disabled people. Room was so filthy that there was food in chairs, bathroom was just plain gross. Smell was disgusting, hallway smells of marijuana. No linens for the pull out couch, and a half hour break turned to almost an hour to wait for them. Shortest stay in a hotel ever.
Business response:
Patrick, thank you for posting a review of your stay. We are sorry for the inconvenience you experienced due to the elevator being out of service. We will address this appropriately and make sure the problem is resolved immediately. We will also share your comments with our housekeeping team regarding the cleanliness issues you outlined and take steps to ensure we are more diligent going forward. Meanwhile, we will also share your comments with our team regarding the service issues you encountered, and rest assured, we will ... read more
Disappointing Stay; inefficient efficiency room. This hotel was disappointing. No dishes, cups, or utensils in the kitchen. Booked here so we would have a kitchen for meals. Kitchen was useless. No ice machine on site at all. The floor in our room was soaked when we arrived. We were told because the carpet had been cleaned which was fine but once dry it was sticky…gross. This could have been a great place to stay if it had been taken care of and had any customer service. But instead they are just doing the very minimal and h... read more
Business response:
Monica, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Really was looking forward to our stay, unfortunately the hotel overbooked our stay and we didn’t find out until we arrived after a 12-hour road trip, that they didn’t have availability. I would have liked to receive a call from the hotel to give us a heads up, instead we were turned away upon our arrival.
Business response:
Evelyn, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,389 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.