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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really was looking forward to our stay, unfortunately the hotel overbooked our stay and we didn’t find out until we arrived after a 12-hour road trip, that they didn’t have availability. I would have liked to receive a call from the hotel to give us a heads up, instead we were turned away upon our arrival.
Business response:
Evelyn, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Everything about the room had a different filth factor. The remote to the tv was greasy and slimey. The kitchen floor was sticky. So you could feel and hear your shoes sticking to them. Just everything had some sort of filth of it's own kind. Staff became frustrated with me when I said my phone number and became irritated after they kept refusing to put in my phone area code. He kept mumbling and I could barely hear him and I was just trying my best just to check in. It's a place to get the job done for a one night lodging w... read more
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Whats the point of a reservation?! Booked room on hotels.com app and reservation was confirmed - went to check in at the hotel and was told there were no rooms available. i had to drive around to multiple hotels to try and find somewhere to stay
Business response:
Thank you for your review. We are very sorry that we were unable to provide you with a room at our hotel. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Worst stay of my life in a hotel. Bugs and dust on floor. Worst customer service. No utensils in kitchen. Oven not working.
Business response:
Sadanand, thank you for taking the time to evaluate your stay. We are disheartened to learn about the inconvenience you experienced during your stay and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We hope you will give us another chance to provide you with the hospital... read more
I will use Hotel.com again
Business response:
Herbert, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Find another place to stay! When we checked in the room was being cleaned. Arrived to the room later that evening, to my surprise the room wasn't clean. Went to Walmart to purchase cleaning supplies to clean and wipe down the entire room. The bathroom was FILTHY. This was my first and last time ever staying here.
Business response:
Edwin, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Nothing
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Okay for VERY short stay. Slight ,unusual , unpleasant smell in whole hotel. Outdated. Bedding for pull out bed (knowing there were 6 people staying) was not available in room or offered at check in. Check in was ‘quiet’ and did not communicate anything and walked away- I was unsure if they were coming back or not. Had higher expectations as we have stayed in another one on the Washington/VA line and had a better stay there.
Business response:
David, thank you for your comments. We are very sorry for the inconvenience you had due to the overall condition of our hotel and the disappointment with the service provided by our associates at the front office. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope your future travels will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,397 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.