Extended Stay America Select Suites - Richmond - Innsbrook

Business response:

Thank you for sharing your concerns through your feedback. We apologize for your stay was impacted due to the cleanliness issue and the lack of towels. We assure you to discuss your comments with our housekeeping team to enhance our guest experience. We hope you will afford us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry you were disappointed with our amenities. We have taken note of your feedback as it will help us improve our future guests’ experiences. On a positive note, we are glad you liked our cordial associates. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your review. We are sorry your stay was not a pleasant one and regret the issue you had with the charges. If you have any financial queries, please feel free to reach out to our front desk so that we can assist you further. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Shawn, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Crystal, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Elisha, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

John, we are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management 

Business response:

Dominique, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management