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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It outdoor have been better Customer service was great however the oven wasn’t cleaned and smoked up the entire room
Business response:
Reavie, thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have shared your comments with our team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Management
Will not stay again. The front desk operator was not at the desk when we came to check in. We waited somewhere between 5-10 minutes for him to appear, when he did show up he was disheveled and my friend saw him coming out of a guest hotel room. There were other people in line in front of us who had reportedly waiting upwards of twenty minutes. The room was somewhat clean. The sheets came undone from the bed over the course of the night and in the morning we found jewelry underneath the fitted sheet not belonging to us which ... read more
Business response:
Thank you for taking the time to share your experience at check-in. Please accept our apologies for the issues you experienced at our front desk. We realize the importance of a first impression, and your comments will be shared with our team to prevent other such occurrences in the future. We also apologize for the inconvenience you encountered with the cleanliness of your room. We have shared your review with our housekeeping team to prevent this from repeating. Moreover, we are sorry for the inconvenience you experienced d... read more
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Horrible customer service, 1 staff member working, long lines to check in, no remotes in the rooms
Business response:
Dijah, thank you for reviewing our hotel. We are disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and address them appropriately to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Mala experiencia Fue una mala experiencia, los utensilios que dieron para usar la cocina sucios y oxidados, no funcionaba la lavandería y no tenía buena limpieza
Business response:
Carlos, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dishes were not available and food from the last guest was still in the fridge.
Business response:
Tom, thank you for your review. We are sorry for the issues you had with the housekeeping. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Please know, kitchenware for your suite is available at the front desk upon request. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
My tv was broke and my WiFi didn’t work the whole stay
Business response:
Bobby, thank you for staying at our hotel. We apologize for the maintenance issues you encountered with the Tv and wifi during your stay. We have shared your concerns with the appropriate team to fix the problems immediately. We hope you will reconsider giving us a chance to serve you better in the future. Sincerely, Hotel Management
no dishes no utensils dingy no wine opener small tv
Business response:
Thank you for being our guest. We apologize for your disappointment with our hotel policy. Please know, the dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
My friends and I stayed at this hotel while we were in Richmond for the Markel Marathon. There were six of us so we got a suite that is supposed to sleep six. When we pulled out the pull-out couch, the "mattress" was in terrible condition and we had to go ask for the sheet/blanket. Also they ran out of clean towels?? So we only had 3 bath towels for the first night. Also as I was leaving, they said they had no payment from me even though I had an email that said everything was paid and ready. The girl at the front desk kept ... read more
Business response:
We are sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We are also sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. We regret you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the fe... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,397 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.