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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This facility is showing its age, but I liked the room I stayed in. It was spacious enough for one person, and the bed was comfortable. I didn’t use the kitchen. Maid service cost $5 per day. I opted out of that since I stayed for only 3 nights. In general the room was pretty clean, except for the bathroom— the tub was gross. I couldn’t tell whether it was permanently stained nor just dirty. Plenty of parking.
Business response:
Thank you for your review. We are happy that overall you enjoyed your stay at our hotel. We are also glad your comfortable accommodations. However, we apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. Thank you once again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Overpaid Nice location. Good room, but not coffee maker and hangers for clothing . Overpaid hotel
Business response:
Mikhail, thank you for coming here at Extended Stay America. We are glad we met most of your expectations and that you especially liked our convenient location. We value your comments and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
The view was average there was nothing special about it
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
The tv remote barely worked, the toilet tissue was almost gone, headboard on the bed was scratched...the location was good.
Business response:
Thank you for taking the time to share your feedback. We apologize for the issues you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Nothing to note Older rooms some upkeep required all done
Business response:
Thank you for choosing us for your trip to our city. We are glad you liked our offerings and that you had a pleasant stay. However, we regret our rooms were not in the best condition. Your feedback regarding the upkeep is discussed with the appropriate team in an effort to improve our future guests’ experiences. We hope to have another opportunity to serve you again in the future. Sincerely, Hotel Management
Liked locattion. Did not like lack of hair dryer or cups.
Business response:
Kathsy, thank you for being our guest. Although you liked our location, we are sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Love that it’s pet friendly so we could bring the dog, however, there were a few things in the room that were not up to standards. The shower made a high pitch whine the entire time it was on and the floor of the tub felt like it was going to give out. The top sheet was stained or not washed by the amount of chocolate (at least that’s what we hope it was) on the cover. Besides that it was in a nice neighborhood and comfy.
Business response:
Thank you for staying at Extended Stay America. We are glad you liked our pet-friendly policy, but we are sorry for the issues you encountered in your room. We have taken note of your feedback and have shared it with the appropriate team. Thanks again, and we hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.