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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
not the best experience this time This hotel is in a very convenient location. There are many shopping opportunities and restaurants around. It is clean. We have stayed there before. And they allow dogs which is a plus. Of course it is $25 per day per dog. This time we didn't have any glasses in the room. We also needed extra pillows and a blanket and 2 bowls for the morning. There was no answer at the front desk so we walked over there. They gave us what we needed except for the bowls. The next night I asked again for bowls... read more
Business response:
Thank you for choosing us. Although you liked most of our offerings and had an overall comfortable stay, we apologize for the service issue you experienced here. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
William, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
The room was clean and the property was very quiet. You could see the property was not new, but everything worked. The bed was quite comfortable, more so than most places I have stayed. The room doors open to the outside and that could be a concern to some.
Business response:
Thank you for choosing Extended Stay America. We are glad to know how much you liked our comfortable beds and the great condition of your room. We look forward to your next visit. Sincerely, Hotel Management
I have stayed here a few times this time I was disappointed with the cleanliness! The towels and wash cloths were stained or still dirty! That is something that is very gross!
Business response:
Katherine, we hate losing our loyal guests and are extremely sorry for letting you down during this visit. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Thank you for the feedback, and we hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management
Business response:
Liz, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
convenient location to the marathon in richmond and easy access to interstate.
Business response:
Thanks for choosing Extended Stay America on your trip to our city. It feels great to know you liked the convenience of our location and that you had a relaxing stay with us. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
You get what you pay for Best thing about this place is the location. Fair product for the price paid. All rooms are external.
Business response:
Thank you for choosing us for your needs. We are pleased to know you liked our convenient location and the affordable price. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.