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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Liked locattion. Did not like lack of hair dryer or cups.
Business response:
Kathsy, thank you for being our guest. Although you liked our location, we are sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Love that it’s pet friendly so we could bring the dog, however, there were a few things in the room that were not up to standards. The shower made a high pitch whine the entire time it was on and the floor of the tub felt like it was going to give out. The top sheet was stained or not washed by the amount of chocolate (at least that’s what we hope it was) on the cover. Besides that it was in a nice neighborhood and comfy.
Business response:
Thank you for staying at Extended Stay America. We are glad you liked our pet-friendly policy, but we are sorry for the issues you encountered in your room. We have taken note of your feedback and have shared it with the appropriate team. Thanks again, and we hope to see you soon. Sincerely, Hotel Management
For the price its not a bad stay, but when I went to check in I had told the guy I had a dog, knowing there was a pet fee. Got it all paid and was told my card was approved, but the guy working seemed to be having issues with it and i showed hum my bank account stating it has gone through. Got to the room and the ac didn't really get cold enough. When I tried to log onto the internet it kept telling me the information was wrong so I called the front desk. He said because of the payment issue, for the animal fee, we would hav... read more
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. We assure you that we are reviewing this situation to see what went wrong and taking extra care to avoid this in the future. Also, we have alerted our maintenance team about the HVAC unit, and they are checking and fixing it immediately. On behalf of everyone here, we invite you to revisit us for a much better experience. Sincerely, Hotel Management
I loved the room, it was big and had a kitchen and stove
Business response:
It's great to hear you enjoyed your clean and spacious suite! Our housekeeping and engineering teams work diligently to ensure our facilities stay fresh and clean for our guests, so they will be happy to hear your comments. Thanks again for posting your review, and we look forward to having you back at Extended Stay America. Sincerely, Hotel Management
The property is well kept at this particular location. The staff is always nice and always remember who their repeat customer are that stay on their property.
Business response:
Thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your review with our team. They will appreciate your recognition of their efforts. We hope to welcome you back the next time that you visit Richmond. Sincerely, Hotel Management
The staff was very friendly but I had requested a non smoking room and the room absolutely smelled like smoke and nothing could get rid of it. The smell even clung to my clothes.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. Although you liked our staff, we are sorry for the odor you experienced in your room. We have shared your concerns with the housekeeping team to ensure a better experience going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Clean, had kitchenettes and comfortable bed. Continental breakfast was poor. Wrapped muffins, dry breakfast bar and instant oatmeal. Would like fresh muffins/pastries/bagels, juice.
Business response:
Thank you for choosing Extended Stay America. We are pleased that you mentioned your clean and comfortable rooms as well as the kitchenettes. We also appreciate your feedback about the breakfast as it helps us improve our future guest experience. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,586 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.