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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
David, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Dominic, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
It was an ok place to stay for the money. Fortunately, I didn’t need to stay in the room long during my visit.
Business response:
Thank you for being our guest. We are happy to know you liked our affordable rates and had a pleasant stay with us. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
I would stay there again. Much better than super 8
Business response:
Jason, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
My only complaint is there was no coffee maker in the room. You have a full size frig, microwave but no coffee maker.
Business response:
Mike, thank you for being our guest at Extended Stay America. We're glad overall you had a pleasant time with us, we're sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope this did not overshadow your otherwise positive stay with us, and we look forward to seeing you again soon. Sincerely, Hotel Management
Less than expected I was less than impressed with the facility. Several times I found no one attending the front desk. The room was run down with paint peeling off the walls and doors in places and the A/C unit's cover not fitting properly. And finally, the bed was very hard and uncomfortable. But the price was low for a room with a kitchen.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Nice clean hotel with pleasant staff for a reasonable price.
Business response:
Steve, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed our well-kept hotel and were happy with our affordable rates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
jacklyn, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Worst night’s sleep ever. The pictures of the room were deceiving, the rooms are cramped and offer little in the way of comfort. There is little to no sound blocking, you can hear everything going on outside the room. The beds are absolutely atrocious. We will never stay here again.
Business response:
Christina, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.