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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bare bones and bad Awful property in rough condition in an excellent area (we lived there at one time) and would have never expected that.
Not worth the money.. worst place I have ever stay.. be warned !
Rooms outdated. TV very small. No elevator.
Business response:
Dear Latoya, Thank you for taking the time to share your experience. We regret that the accommodations did not align with your expectations. Providing a comfortable and convenient environment is important to us, and it’s clear there are areas that require attention. Your feedback regarding the room features and overall accessibility has been noted and shared with the appropriate teams for review. We appreciate your input, as it helps guide our efforts to improve the guest experience moving forward. Sincerely, Hotel Managemen... read more
Not good! No ice machines, tv didn’t work, had to move to another room bc ac did not work. Overall: I would not recommend
Business response:
Dear Beth, Thank you for your candid feedback. We are truly sorry about the inconvenience you encountered during your visit. The issues you described fall short of the standards we strive to maintain, and we understand how frustrating it must have been to experience multiple disruptions. Your concerns have been shared with the appropriate teams to ensure they are addressed promptly. We value your input and appreciate the opportunity to improve our services for future guests. Sincerely, Hotel Management
My skin still crawls when I think about my stay. I knew it was going to be a bad stay when I saw the outside of the building. There was no upkeep or curb appeal. I ended up going out and buying cleaning supplies and sheets for the bed and still felt dirty. The shower was subpar and the towels were paper thin, I’m glad I bought a bath towel while I was out. Save your money and get something a little more expensive because you are going to get what you pay for with this hotel.
Business response:
Dear Stephanie, Thank you for sharing your feedback. We are truly sorry to hear that your visit did not meet expectations and that you felt uncomfortable during your stay. While there are limitations at times, your concerns are taken seriously, and we appreciate you bringing them to our attention. We are committed to making improvements and hope you’ll consider giving us another opportunity to provide a much better experience in the future. Sincerely, Hotel Management
I purchased the room through Expedia. When I arrived to check-in. The clerk confirmed my reservation, but then said unfortunately they have no rooms available. Why take my money knowing you didn’t have any rooms. A waste of time and now I have wait 7-10 business days to receive a refund. I will never try to stay there again.
Business response:
Dear Curtis, We sincerely regret the frustration you experienced during your recent visit. We understand how disappointing it is to arrive with a confirmed reservation and encounter availability issues. On rare occasions, due to high demand or unexpected system delays, such situations may occur, and we genuinely apologize for the inconvenience this caused. While third-party bookings are managed externally, we recognize the inconvenience this caused and apologize for the disruption to your plans. Your feedback is important to... read more
The room and the bathroom in particular was one of the dirtiest I’ve ever stayed in.
Business response:
Dear Bryan, Thank you for sharing your feedback. We are genuinely sorry that your experience did not meet expectations, especially regarding the condition of your accommodations. Cleanliness is a fundamental part of guest comfort, and we regret the disappointment caused during your stay. Your comments are important to us and will be used to help enhance future guest experiences. We appreciate your honesty and hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
Nasty The odor of urine, the dirty walls, sheets, everything…
Business response:
Dear Levi, Thank you for bringing your concerns to our attention. We are sorry to learn that your experience did not meet expectations, and we understand how distressing it must have been. While we strive to uphold high standards of comfort and presentation, it’s clear that this stay fell short. Your feedback has been shared with our management team to help us improve. We appreciate your comments and look forward to the opportunity to provide you with a significantly better experience in the future. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.