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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we checked in to our first room - the toilet was stopped up, we got sent to the next room and it hadn't been cleaned, then we got sent to another room and it hadn't been cleaned. We asked for our money back and went to another hotel. In all of our travels - this has never happened before.
Business response:
Julie, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Could not check in because i am a local
Business response:
We appreciate your taking the time to provide feedback, and we are sorry we were unable to accommodate you and regret the inconvenience it caused. We understand the frustration. Sincerely, Hotel Management
Terrible I was having a weekend away woth my aiaters and all of our kids. We reserved our room 2 months in advance and paid for them when we did. Two of us got there early and checked in, our other sister couldnt check in until later around 10, we talked to Bentley at the front desk and told him, he said it was okay. We didnt go into our rooms, we went to dinner first. When we got back to the hotel and my third sister went to get her keys for the room she paid for 2 months ago, he told her that he had given it away because s... read more
Business response:
Paula, thank you for choosing to stay with us again. We sincerely apologize for the unsatisfactory service you received this time. Your feedback will be discussed with the appropriate individual to ensure this is never repeated. We have also asked our housekeeping team to address the problems you outlined. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
no luggage carts available Stained mattress, sticky floors, no luggage carts available, rust showing on structure and poor property upkeep. However, the night manager was excellent.
Business response:
Thank you for your review. We are sorry for not meeting all of your expectations and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
wrong room was given wrong room was given. i booked two queen bed room and i was given 2 full bed room. i realized it after i moved all of my luggage to the room. also microwave was broken which was fixed later but still not a good experience
Business response:
Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
I reserved two double beds with confirmation but I got single bed. It was terrible for me
Business response:
Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
This property is disgusting. Dirty, toilet didn’t work and on a busy highway. We had to check out and go to another motel and they didn’t refund our money. We were in the room less than 5 minutes. Don’t go there
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,945 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.