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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I received two rooms at check-in that where dirty. The first room was not supposed to be rented out and the second belkng to someone else. The third was ok. Loud guest rude service. No pots or kitchen wear considering its a extended stay. They advertised they have these items but no available.
Business response:
Thank you for being our guest. We sincerely apologize for the issues you encountered in your suites at check-in and the unsatisfactory service. We will relay your feedback to the teams involved to ensure we deliver excellent accommodations and service. Please note, kitchenware is made available at the front office, and it is complimentary, and we are sorry if this was not explained by our team. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Managem... read more
Not clean Room not clean. Left for another hotel without refund because it was too disgusting and had bugs
Business response:
Thank you very much for staying with us and for writing a review. We apologize for the housekeeping issues in your room. We are working with our housekeeping department to resolve these issues, and we are truly grateful for your patience. We hope you will give us a chance to redeem ourselves on a future visit. Thank you once more for your helpful feedback; we wish you all the best with your travels. Sincerely, Hotel Management
No good. The room was dirty and smelled like cigarette smoke.
Business response:
Daryl, thank you for your review. We are sorry for the inconvenience you experienced due to smoke and also for the cleanliness issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. We apologize for the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Its a NO for me We had stayed here before, about 2 years ago and it was the best place to stay, so to say we were disappointed this time was an understatement. We had a 100 deposit upon arrival that we were not informed about, prior to arrival. Then our room door kept locking us out. The fronr desk man had to come out ar midnight and "warm" the door lock up for us. We stood outside in the cold with him working and doing his best to get us in, but we ended up having to pop the screen out of the window and climb through it to ... read more
Business response:
Allyson, thank you for selecting us once again and being our guest. We are sorry our incidental fee came as surprise. We apologize for the inconvenience you had due to the maintenance issue during this stay. We will review your concerns with our maintenance team. We hope you will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management
Disappointing stay I would not stay there again
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will reconsider staying with us so we can redeem ourselves in the future. Sincerely, Hotel Management
Room was way outdated, smelled like cigarettes get smoked 24, 7. Bed linens were thin sheets. Tv remote didn't work
Business response:
Thomas, thank you for taking the time to share your review. We are sorry for the disappointing stay you had and regret the issues you had in your suite. We have shared your feedback with the appropriate team to improve our service and facilities going forward so we can improve our guest experience. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Nothing whole place smelled like stale cigarettes
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced during your stay. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,902 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.