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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross Pretty disgusting honestly. There was blood on our sheets, one pillow case, and two pillows didn’t have a case. We tried to call the front desk for more & our phone line was cut. We went downstairs and the guy claimed they were in the dryer and he would call when they are done. That never happened. We covered the bed with a blanket & grabbed our own pillows and blanket. There were fleas jumping out of the carpet. I should’ve known better when I pulled in and there were 4 cops in the parking lot. Just needed a quick pla... read more
Business response:
Mary, thank you for staying with us and for sharing your feedback. Exceptional service for every guest is our highest priority, so we apologize that you had an unsatisfactory experience. We have shared your feedback with our team so that appropriate adjustments can be made. We value you as a guest and regret the inconvenience caused. We hope that we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Horrible! Very dirty. Bugs in the room. Stains on the sheets. Other people's trash left in the room. No room service to clean out room due to covid-19.
Business response:
Thank you for your review. We apologize for the insects in your room and the cleanliness issues you encountered. Our pest control provider has serviced our hotel, and we are working with our housekeeping team to ensure such issues do not happen in the future. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. We are sorry for the inconvenience and hope you will give us an opport... read more
Disappointed The hotel is in a great location and our room was comfortable and staff were very friendly. That is where the positive stops. Our room had a light that did not work, a television that faded to dark on and off and the door to the room had either been run into or smashed in because it did not close properly and we had to work with it to lock it at night. The room was fairly clean but the grounds around the hotel were filthy, garbage every where and overflowing trash bins. I was very disappointed because we have st... read more
Business response:
Suzanne, thank you for being loyal to our brand. While you liked our ideal location and courteous associates, we are sorry for the housekeeping and maintenance issues you encountered during your stay. We have shared your comments with both the teams to improve our service and facilities going forward so we can better serve our guests. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
Terry, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
There was no clean towels and there was a dirty wash rag in the shower still wet. Then the next morning a few hours before check out they had maintenance going around cleaning the ac units and he just walked in my room without me opening the door when I was busy that was very disrespectful.
Business response:
Jeremy, thank you for sharing your review. We are sorry for the disappointing stay you had and regret the housekeeping and maintenance issues you encountered. We certainly understand your frustration and have shared your comments with them to be more diligent going forward so we can improve our guest experience. We value your business and hope you will consider staying with us the next time you visit this area. Sincerely, Hotel Management
Proximity to airport, downtown and shopping is the only good thing about this location. From the parking, to the office, to the room it was all sketchy. The property was not well kept. The stairwell and the wall way to the room was filthy. The room smelled of mold. We were here for a week and they didn’t clean once!!! I had to ask for a broom and do it myself. They said they don’t clean as often because of COVID, they said they done leave pots, pans and utensils because of COVID...excuses. Other hotels are stepping up their ... read more
Business response:
Thank you for sparing some time to share your detailed review. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property and the suite you stayed in. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to take corrective actions. We definitely understand your frustration in regard to the housekeeping service and dishware. Keeping the well-being of our guests in mind, we have modified our housekeeping processes at ... read more
Business response:
Brian, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Pease avoid Terrible, smelly rooms
Business response:
Thank you again for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,902 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.