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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were roaches, stains everywhere, the outside was littered, the staff were unattentive.
Business response:
We apologize for the inconvenience you had due to the cleanliness issue. We will share your comments with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. Furthermore, we apologize for the unattentive service. We will share your comments with our team to be more diligent. We hope to receive a chance to improve your impression of us. Sincerely, Hotel Management
Business response:
Bonnie, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Carpet was extremely stained. Stink bugs all over the room. No remote for the tv. Had to wait on the boy in the office to get done on his cellphone just to check in. No washcloths. Very noisy between the traffic and other guests.
Business response:
Emma, thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined. We hope our oversights on this visit will not prevent you from staying with us again. Sincerely, Hotel Management
They put me in a room that wasn't cleaned (bed not made, towels on the floor). I let them know and the second room was on the third floor. The elevator doesn't go to the third floor because it's broken. That room was ok, but in need of some updates. Noise from the highway was terrible. I moved to a different hotel for the rest of my stay. Courtyard Marriott was wonderful.
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly and have addressed this issue with our Housekeeping to see where steps were missed so that this does not happen again. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Gross Pretty disgusting honestly. There was blood on our sheets, one pillow case, and two pillows didn’t have a case. We tried to call the front desk for more & our phone line was cut. We went downstairs and the guy claimed they were in the dryer and he would call when they are done. That never happened. We covered the bed with a blanket & grabbed our own pillows and blanket. There were fleas jumping out of the carpet. I should’ve known better when I pulled in and there were 4 cops in the parking lot. Just needed a quick pla... read more
Business response:
Mary, thank you for staying with us and for sharing your feedback. Exceptional service for every guest is our highest priority, so we apologize that you had an unsatisfactory experience. We have shared your feedback with our team so that appropriate adjustments can be made. We value you as a guest and regret the inconvenience caused. We hope that we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,945 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.