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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expedia should take this hotel off its list. DISGUSTING and UNSAFE. GROSS= carpet, towels, bathroom, bedding, walls, doors, parking... the whole building is nauseous. UNSAFE= Shady activities throughout the night, loud talking and cursing in front of rooms and staircases, lots of knocking on doors, coming and going, possible prostitution and drug dealing. I concur with all previous reviews describing this HORRIBLE place. WORST HOTEL EVER!
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also regret the inconvenience you had due to the other guests on the property. Please know our top priority is the safety and security of our guests, and your feedback has been shared with the appropriate team to look into it immediately. We would like to regain your trust and hope you will give us that opportunity in the f... read more
Roanoke Extended stay Very old and need of updates. Tub had a large hole with packing tape covering it. Button on wall light came off, pillows uncomfortable. Motel style and a lot of outside traffic. Noisy guests above. Parking lot noisy until after midnight. No soundproofing.
Business response:
Elizabeth, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property. Your feedback will be discussed with our brand leaders when we plan future renovations. Please accept our apologies for the maintenance issues you had in your suite. Your comments matter a lot, and they will be discussed with our staff to ensure they provide well-kept accommodations moving forward. We hope you consider giving us another opportunity to serv... read more
Horrible Walked into the room with my six month old daughter and pull the sheets back to see a needle and bags with brown powder substance in them. I proceed to get my things and walk back to the office but can’t get into the elevator because someone was passed out in the entrance of it.
Business response:
Lynze, thank you for bringing this to our attention.Please accept our sincere apologies for the issues you encountered with your room and at our hotel.We take these matters very seriously and will take the necessary action to ensure this is properly addressed. Sincerely, Hotel Management
Floor in room was dirty and sticky. Fire alarm was hanging feom ceiling. Looked like housekeeper never came and cleaned room.
Business response:
Christen, thank you for being our guest. We apologize for the issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The rooms smelled like smoke and the beds are too small and it was an already open roll of tissue in the bathroom with hair on it the rooms looked nothing like online I have stayed at this hotel years ago and it’s nothing like then it has changed a lot I don’t think I’ll ever stay again
Business response:
Tasha, thank you for being our guest. We apologize for the issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The bath tub had spiders and hnats and one of the towels was stained with dirt. The door could not be closed all the way so you you couldn’t deadbolt from the inside.
Business response:
Bill, thank you for being our guest. We apologize for the issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
AVOID THIS PLACE LIKE THE PLAGUE! The place is disgusting! I had to ask the clerk to switch out the room because it reeked of cigarettes and had no toilet paper. The second room was no better. It smelled of cigarettes, had really bad stains on a red carpet, the ac was at its highest but it was still warm. The stove burners were corroded. There was a half empty container of shampoo which i didnt use. I found a black hair on the bed. I didnt leave because i was traveling with my daughter who stayed in amother room and we were ... read more
Business response:
Bessy, thank you for being our guest. We apologize for the issues you and your daughter encountered in your initial and second room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Disappointed Upon arrival, I noticed there was an extremely unpleasant sewage smell about the property. The man at the front desk informed me that the room was on the 2nd level. I asked if it were possible for us to be on the 1st floor & he said yes, just let me personally check your room. He did & assured me everything was good to go. The air was a bit hot once we got inside, so I turned it to the coolest setting to cool it off, only to realize the ac was broken! There was no hot water in the kitchen sink, which was terribl... read more
Business response:
Andrea, we appreciate your detailed feedback and want to apologize for the difficulties you faced in your room due to inoperable fixtures. We routinely do preventive maintenance and, regrettably, we didn't get to this in time. We have already shared the specifics with our engineering staff so they can make the necessary repairs. Please consider giving us one more chance so we can provide you with a much better experience. Sincerely, Hotel Management
Two rooms unsuitable. First had puddle on floor 0f kitchen. Secound with unmade bed. Front desk game phone number of taxi for ride to airport, but of course they were not operating due to C virus....dah.
Business response:
Thank you for being our guest. We apologize for the difficulties you had in both of your suites and regret the disappointment it caused. Your feedback has been discussed with our housekeeping and maintenance team members to improve the quality of our accommodations moving forward. We also regret that some of our amenities were not available during your stay. We appreciate your business and hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,902 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.