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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room reeked of cigarettes, the air conditioning wasn't working well, stains on the carpet, and there were prostitutes hanging around outside.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
David, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Friendly staff/ Cigarette butts everywhere The entire staff was friendly, knowledgeable and helpful! However, for a hotel that makes you sign a paper advising you won't smoke in your room, (which i was happy to sign), there is so much smoking going on in front of the building and outside of the rooms, that walking back and forth to your car, is like walking on a bed of cigarette butts, and they get on the bottom of your shoes and i tracked them into my room. Also, people were smoking right outside my door. Several times i wo... read more
Business response:
Robert, thank you for choosing to stay with us and for sharing your experience. Although you liked our friendly associates, please accept our apologies that our hotel did not meet your expectations and for the cleanliness and smoke smell you encountered. We have asked our housekeeping staff to look into your concerns and take the necessary steps. We regret the inconvenience caused and hope that you will reconsider and return in the future. Sincerely, Hotel Management
Business response:
Rachel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
not great for solo female travelers i did not feel safe, i took an opportunity to sleep for a couple of hours and then left as soon as possible
Business response:
Danielle, thank you for being our guest. We are sorry to read that you felt unsafe while you were here. Please know our top priority is the safety and security of our guests, and our team is reliable and well trained. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
It smelled horrible. No shampoo and conditioner. Very noisy and I would never stay again
Business response:
Thank you for being our guest. We apologize for the noise and odor you encountered while you were here. We have shared your concerns with our housekeeping team so that they can take the necessary steps. Also, the amenities for your room are kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Expedia system did not communicate with this location. Never have I had a problem before...but this time it took my 4 hours for them to figure something out I was so mad I just paid for it myself. Then Expedia called me at 3am twice while I was sleeping to tell me that the location was overbooked. I was already in the hotel!!!!! I paid for it my self. Horrible experience!!!!
Business response:
Thank you for being our guest. We are sorry for the issues you had with the third party reservation and regret the inconvenience it caused. Your comments have been discussed with our team to ensure we handle such situations better. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,902 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.