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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room became over whelmed with the smell of pot from other rooms . Was almost unbearable. Woke up with headaches. Then was supposed to have offered breakfast but was nowhere we seen and was not told anything about that. Was very disappointed
Business response:
Thank you for choosing our hotel. We are sorry for the odor you encountered because of the neighboring guests and regret the inconvenience caused. We wish we had known about this problem as we would have done our best to ensure you were comfortable. Also, we apologize you did not enjoy our breakfast. Your comments have been shared with the appropriate team so we can better serve our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Stayed 4 nights, housekeeping never came. Some of the linens we were issued had stains. Had to take out my own garbage daily and buy my own toiletries, nothing was restocked. Bathroom floor was filthy, bought my own chemicals to clean.No remote to the TV, it was a sleep timer set on it to cut off after an hour. So no way to turn that off. The entire breezeway is filthy. Needs to be pressure washed. Microwave outdated, took extra time to heat up food. Bed is hard, not comfortable at all with thin blankets. This could be a rea... read more
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. We will a... read more
Filthy Room Bugs on ceiling and chair. Red stains in carpet. Bed sheets had a stain. Sperm or mucus on bath door. Kitchenette had no dishes and fridge was locked. Toilet seat was up indicating that someone used it prior to stay. Doubt if room was cleaned. Seemed as though room was used by others.
Business response:
Thank you for evaluating your recent stay with us. We apologize for the cleanliness issues you encountered and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. Please know, kitchenware for your suite is available and kept at the front desk upon request. We value your comments and hope you will afford us an opportunity to prove ourselves in the future. Sincerely, Hotel Man... read more
meh The room smelled like stale cigarette smoke, and was much smaller than the pictures make it look. The refrigerator was locked and inaccessible. Outside noises can be easily heard through the doors and walls. Good if you just need a night or two with no frills, but I would not consider it for anything "extended".
Business response:
Thank you for staying at our hotel. We are sorry for the issues you encountered in your room and regret your visit with us was not a pleasant one. We will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and h... read more
The hotel gave my reservation away and I had called previously in the evening to let them know I was on the way
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Worst Experience Ever From the moment we checked in, the girl was not rude but just, gave off the vibe she did not want to be there. We went up to the room, the landing was filthy, like a good pressure would do it wonders. The ceiling was hanging down right next to our room. The room was supposed to be stocked with kitchen essentials. It was not. The carpet was worn and had several cigarette burns in it. The kitchen burners were rusty and looked very unsafe to use. The refrigerator did not work and when I called down to the ... read more
Business response:
Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
This place is crap!!! Advertises free breakfast and when asked where breakfast would be, employee said “on small black table behind you, instant oatmeal for grab and go”. Didn’t remember that being advertised as free breakfast, but maybe that’s all “free breakfast” requires. Next, the bathroom was gross, if I can post pictures I will. Where the shower head comes out of the wall, there was exposed wall around the shower head about the size of a fist with what looked like mold, there was def mold around the shower knobs, mold ... read more
Business response:
Steve, thank you for staying with us. We apologize for the issues you encountered in the bathroom and regret that we could not make it up to you while you were here. Your concerns will be shared with the appropriate team to ensure a better experience going forward. We are also sorry for the disappointment you had with our grab-and-go breakfast offerings. We understand your frustration and hope to have the chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,902 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.