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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff/ Cigarette butts everywhere The entire staff was friendly, knowledgeable and helpful! However, for a hotel that makes you sign a paper advising you won't smoke in your room, (which i was happy to sign), there is so much smoking going on in front of the building and outside of the rooms, that walking back and forth to your car, is like walking on a bed of cigarette butts, and they get on the bottom of your shoes and i tracked them into my room. Also, people were smoking right outside my door. Several times i wo... read more
Business response:
Robert, thank you for choosing to stay with us and for sharing your experience. Although you liked our friendly associates, please accept our apologies that our hotel did not meet your expectations and for the cleanliness and smoke smell you encountered. We have asked our housekeeping staff to look into your concerns and take the necessary steps. We regret the inconvenience caused and hope that you will reconsider and return in the future. Sincerely, Hotel Management
Business response:
Rachel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
not great for solo female travelers i did not feel safe, i took an opportunity to sleep for a couple of hours and then left as soon as possible
Business response:
Danielle, thank you for being our guest. We are sorry to read that you felt unsafe while you were here. Please know our top priority is the safety and security of our guests, and our team is reliable and well trained. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
It smelled horrible. No shampoo and conditioner. Very noisy and I would never stay again
Business response:
Thank you for being our guest. We apologize for the noise and odor you encountered while you were here. We have shared your concerns with our housekeeping team so that they can take the necessary steps. Also, the amenities for your room are kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Expedia system did not communicate with this location. Never have I had a problem before...but this time it took my 4 hours for them to figure something out I was so mad I just paid for it myself. Then Expedia called me at 3am twice while I was sleeping to tell me that the location was overbooked. I was already in the hotel!!!!! I paid for it my self. Horrible experience!!!!
Business response:
Thank you for being our guest. We are sorry for the issues you had with the third party reservation and regret the inconvenience it caused. Your comments have been discussed with our team to ensure we handle such situations better. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Room became over whelmed with the smell of pot from other rooms . Was almost unbearable. Woke up with headaches. Then was supposed to have offered breakfast but was nowhere we seen and was not told anything about that. Was very disappointed
Business response:
Thank you for choosing our hotel. We are sorry for the odor you encountered because of the neighboring guests and regret the inconvenience caused. We wish we had known about this problem as we would have done our best to ensure you were comfortable. Also, we apologize you did not enjoy our breakfast. Your comments have been shared with the appropriate team so we can better serve our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Stayed 4 nights, housekeeping never came. Some of the linens we were issued had stains. Had to take out my own garbage daily and buy my own toiletries, nothing was restocked. Bathroom floor was filthy, bought my own chemicals to clean.No remote to the TV, it was a sleep timer set on it to cut off after an hour. So no way to turn that off. The entire breezeway is filthy. Needs to be pressure washed. Microwave outdated, took extra time to heat up food. Bed is hard, not comfortable at all with thin blankets. This could be a rea... read more
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. We will a... read more
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,945 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.