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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kitchen was totally empty not even a coffeemaker Cigarette burns in blanket Tub/ shower stained Stale smelling room
Business response:
We apologize for the odor and cleanliness issues which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway to improve our future guests’ experiences. Kindly note, as per our brand standards we are required to keep the dishware at the front desk. Please consider staying again with us, as we would love the opportunity to make it up to you. Sincerely, Hotel Management
Check in was .....like being on candid camera. 35 min to checkin to a prepaid room at 1am. We gave up and went to another hotel. Staff NEEDS training.
Business response:
Thank you for choosing our hotel. We were disappointed to learn about the challenges you experienced during check-in and regret it compromised your stay. This is not typical of our service and we'll be taking steps to improve the guest experience for everyone. Regarding the charges, please feel free to reach out to our front desk as our associates will assist you further in regard to the same matter. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Checked the bed and we found several bed bugs.......
Business response:
Dear Valued Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur. Sincerely, Hotel Management
The smoking policy isn't enforced. Residents were smkoing within established no smoking boundary. Smell of smoke the walk ways and elevator. Staff was very friendly and courteous.
Business response:
Thank you for being our guest. We apologize for the inconvenience you experienced due to the smoke odor. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are happy to read you liked our courteous associates and hope you will choose us again on your next visit to our area so we can provide you with a much better experience. Sincerely, Hotel Management
Checking in with all the forms they want you to fill out and sign, paragraphs of conditions and treats of additional fees, penalties, and coping my drivers license was a bit over the top. My bank doesn’t require paperwork like this!!!!!! They had to run my credit card through twice, once for incidentals and once for the room charge. This is my third hotel (Hampton Inn and Fairfield Inn) check in this week, all the other hotels ask to see my id without photo coping it and I didn’t have to sign anything else. I am trusting the... read more
Business response:
Thank you for your feedback and for sharing your experience. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide excellent hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We appreciate your comments and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Needs improvements Wasn’t as clean. The top of the was disgusting and the rugs had marks. Behind the bathroom wasn’t cleaned and there wasn’t any toiletries in the bathroom.
I liked the bathroom. Though not the latest in style, but it was cleaned, and well maintained. I also liked the kitchenette, it was clean, and maintained. However, I did not like they provided no dishes, nor pots, and pans. Also I did not like high smell of cigarettes smoke, nor the ragged bed cover, and the ragged stained carpet. I expected more for the money. Would not recommend this place.
Business response:
Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We truly hope you will consider giving us another opportunity ... read more
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,945 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.