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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
5 fire alarms in 30 hours Me and my family traveled 4 hours to roanoke to bury my cousin who was killed in an unsolved hit and run. We got there at 9pm and by 1am Sat morning the fire alarm went off until 2:30am. We evacuated in the rain. Sat night we got in at 10 and at 3 the fire alarm went off. It went off again 3 more times by 5:45am. My family was mourning and we could not even get a good nights rest. The carpet had stains in the floor and the cable did not work. I wasted my two free nights on this place and i am very d... read more
Business response:
Tyesha, firstly, please accept our condolences for your loss. We offer our apologies for the fire alarm going off and the issues you had in your room. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel, so that we can provide you with a better stay on a fu... read more
False fire alarm two times in one night. Firemen came. Evidence of dirty room from previous guest clumps of hair and dog food
Business response:
Thank you for being our guest. Please accept our most sincere apologies for the inconvenience caused and that your sleep was disturbed by the fire alarm during your stay and the cleanliness issue in your room. Your feedback regarding the cleanliness is shared with our housekeeping team for review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Fire 🔥 alarm Fire alarm went off both nights I stayed. The first night for roughly two hours, the second night it went off 3 times throughout the night.
Business response:
Michael, thank you for being our guest and for sharing your comments about our hotel. We are happy you enjoyed your stay with the exception of the fire alarm going off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused to you. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
I drove in late that evening trying to get some rest before my 7am flight in Roanoke. The smoke alarms went off several times causing the fire department to come out several times. I was not able to get any sleep. I fully expected to not be charged for for the miserable night but nothing was offered. That place was terrible.
Business response:
Thank you for evaluating your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for the disturbance caused due to the fire alarm during the night. Your feedback is important to us, so it has been discussed with our team in an effort to improve our service levels moving forward. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Got there and everything was good. Left to see family and came back around 10pm, in bed by 12. 3:30am in the morning, the fire alarm goes off. Fire trucks show. 4am goes again. Fire trucks show. It goes off 2 more times after that n decided to leave. Receptionist had no idea what to do. My only setback to the place. Got little sleep to then drive 7 hrs home
Business response:
Thank you for being our guest. Please accept our most sincere apologies as your sleep was disturbed by the false fire alarm during your stay and the lack of responsiveness by our team to address the situation. Your feedback is shared with the concerned staff to find out what went wrong and to avoid any issues like this going forward. We hope you will give us another opportunity to put our best foot forward and show you how much we appreciate your business! Sincerely, Hotel Management
The property will book you for multiple days and thennattempt to have you evicted in order to max profit/free up roomrooms
Business response:
Making sure all our guests have a comfortable stay is our highest priority and we are sorry for your experience here. We hope you will give us another chance to show you our true hospitality. Sincerely, Hotel Management
Ireaserved proprty for 14vdays. And was notvsupposed to have housekeeping for 14cdayhowever. A
Business response:
Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our management team for their immediate attention. We hope you will reconsider and stay with us again as we would like you to experience the hotel as you should have on this visit. Sincerely, Hotel Management
I found stink bugs and roaches and another type of insect in my room.there was a constant wind noise coming through the door
Business response:
We apologize and regret the inconvenience you encountered when you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I never stayed here!!! I called and told them when I would arrive and could not get a clerk to answer the phone when i arrived. I call and used the house phone. I had to find a different hotel at midnight. I was not happy.
Business response:
Please accept our sincere apologies as we couldn't accommodate you here. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,902 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.