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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had booked i. February...3 months before my stay. Requested queen size bed. Received a double with two flat pillows. Alot of contractors and partiers.....very noisy. When i booked the rating was higher. Definitely will not be staying here again.
Business response:
Sheila, thank you for your review. Please accept our apologies for the mix up with your reservations and the noise you experienced while you were here. Your feedback has been discussed with our team, and we’re reviewing our procedures so this does not happen again. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
So noisy!!! Too many yokels cranking their bass at all hours of the night. Perhaps bloodstains on the carpet!
Business response:
Thank you for taking the time to review your stay. We apologize for the difficulties you encountered while you were here. Please know our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and fix the issue or move you to another room. We have also shared your feedback with our housekeeping team to be more diligent with their efforts moving forward. We would like to regain your trust and hope you will give us that opportunity in the future. Si... read more
DO NOT STAY HERE! Poorly maintained! Room should not be in service. Curtains hanging by on screw on one side. Towel rack hanging on wall on one side only. Tub runs with steady flow of water constantly, not a drip. Cigarette holes in bed coverings. Stove top Gross, inside cabinets dirty, food left in freezer. Broken wall socket that sparks when I tried to plug in Iron. Room smelled nasty. Asked for a different room and was told they didn't have any. Looked for anther room elsewhere but everything was booked because of event a... read more
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Weed smell everywhere, tv didn’t work, and shady people every where out side
Business response:
Dear Guest, thank you for the valued feedback.We aresorry for the inconvenience you experienced due to the smoke smelland for the overall disappointing experience. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. It is our hope to have you back and elevate your stay to the standards you deserve. Travel well. Sincerely, Hotel Management
The property was nasty. Room was not clean. Dog food and clumps of hair from previous guests Fire Alarm went off in the middle of the night and then Firemen came. Fire alarm went off a second time the same night. When speaking to other guests, fire alarm went off the previous night
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience by the false fire alarm caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Property inside and outside is trashy. Both nights I stayed the building fire alarm went off several times...once lasting an hour and a half before they could figure out how to turn it off. Each time it was a false alarm. Very cheep price for this hotel, but based on this experience, I'll never stay at an Extended Stay America facility again!
Business response:
We appreciate you staying with us recently and sharing your review. Please accept our most sincere apologies for the inconvenience of the fire alarm during the night. The security of our guests is our top priority, so evacuation is required and critical to ensure our guests are safe. We hope you will stay with us again soon. Sincerely, Hotel Management
5 fire alarms in 30 hours Me and my family traveled 4 hours to roanoke to bury my cousin who was killed in an unsolved hit and run. We got there at 9pm and by 1am Sat morning the fire alarm went off until 2:30am. We evacuated in the rain. Sat night we got in at 10 and at 3 the fire alarm went off. It went off again 3 more times by 5:45am. My family was mourning and we could not even get a good nights rest. The carpet had stains in the floor and the cable did not work. I wasted my two free nights on this place and i am very d... read more
Business response:
Tyesha, firstly, please accept our condolences for your loss. We offer our apologies for the fire alarm going off and the issues you had in your room. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel, so that we can provide you with a better stay on a fu... read more
False fire alarm two times in one night. Firemen came. Evidence of dirty room from previous guest clumps of hair and dog food
Business response:
Thank you for being our guest. Please accept our most sincere apologies for the inconvenience caused and that your sleep was disturbed by the fire alarm during your stay and the cleanliness issue in your room. Your feedback regarding the cleanliness is shared with our housekeeping team for review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,945 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.