This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I paid for my room. The money was deducted from my debit card but the front desk would not check me in bc the authorization on their computer didnt show pending although they held my money and i had to sleep in car. Plus its been 5 days and still no refund?!!!
Business response:
Dear Guest, we are so very sorry for the unfortunate reservations issues you encountered upon check-in and that ultimately you did not end up staying with us. We are also sorry to know there is still a hold on your card that has yet to be resolved as of today. Please reach out to us directly at the hotel and we will do all we can to assist you further. Thank you for reaching out to us and we look forward to talking with you. Sincerely, Hotel Management
Clean but there was a power outage in the area and i was unaware of it prior to paying for the room.
Business response:
Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. We hope this incident does not keep you from choosing us again on your next visit to our area. Sincerely, Hotel Management
I check into the property they asked to see my credit card then I want to scan my credit card once I get into the room turn on the TV watch TV. 10 minutes decide to get in the shower and within like 5 to 10 minutes the power went out of the whole entire building 3 hours and even when the power was on wasn't able to use internet the next morning I get up to check out looking like 5 hours of me checking in they tell me that I owe money which I had already pay for the reservation and it took them 30 minutes to figure that out b... read more
Business response:
Thank you for your most sincere review regarding your stay with us. Your candor is appreciated, and we're sorry for the issues you experienced with our front desk. We have shared your comments with our team and corrective action has been taken. We apologize that we fell short in providing the excellent service you deserve. We hope you will give us another chance to prove ourselves and to show that we do take great pride in providing wonderful service to our guests every day. Sincerely, Hotel Management
Dirty room, shakes when people walk by. Housekeeping never resolved issue from day one where I had dirty sheets & a dirty towel. I was emailed about the issue where I explained the issues- then never recieved a follow up response
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
The staff people were very nice and friendly The room was not clean, bathroom sink was clogging Chair was dirty
Business response:
Abdul, thanks for being our guest. We apologize for the inconvenience you encountered in your room with regard to cleanliness. We are concerned about your experience and have immediately brought this to the attention of our housekeeping department to review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Business response:
Alison, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Terrible value for the cost. The staff were polite but the hotel room was gross. The carpet was stained and lighting was very dim. There was a stain on the bed cover underneath the sheet which showed through and a smear of blood on the bathroom wall near the light switch. Outside the room there are dozens of cigarette butts on the ground. Guests in the back sit there all evening and all morning chain smoking.
Business response:
We are extremely sorry for the cleanliness issue you experienced in your room. We have checks and balances in place to double inspect every room before a guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Filthy Filthy and not maintained
Business response:
Ronald, thank you for being our guest. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,902 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.