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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fire 🔥 alarm Fire alarm went off both nights I stayed. The first night for roughly two hours, the second night it went off 3 times throughout the night.
Business response:
Michael, thank you for being our guest and for sharing your comments about our hotel. We are happy you enjoyed your stay with the exception of the fire alarm going off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused to you. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
I drove in late that evening trying to get some rest before my 7am flight in Roanoke. The smoke alarms went off several times causing the fire department to come out several times. I was not able to get any sleep. I fully expected to not be charged for for the miserable night but nothing was offered. That place was terrible.
Business response:
Thank you for evaluating your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for the disturbance caused due to the fire alarm during the night. Your feedback is important to us, so it has been discussed with our team in an effort to improve our service levels moving forward. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Got there and everything was good. Left to see family and came back around 10pm, in bed by 12. 3:30am in the morning, the fire alarm goes off. Fire trucks show. 4am goes again. Fire trucks show. It goes off 2 more times after that n decided to leave. Receptionist had no idea what to do. My only setback to the place. Got little sleep to then drive 7 hrs home
Business response:
Thank you for being our guest. Please accept our most sincere apologies as your sleep was disturbed by the false fire alarm during your stay and the lack of responsiveness by our team to address the situation. Your feedback is shared with the concerned staff to find out what went wrong and to avoid any issues like this going forward. We hope you will give us another opportunity to put our best foot forward and show you how much we appreciate your business! Sincerely, Hotel Management
The property will book you for multiple days and thennattempt to have you evicted in order to max profit/free up roomrooms
Business response:
Making sure all our guests have a comfortable stay is our highest priority and we are sorry for your experience here. We hope you will give us another chance to show you our true hospitality. Sincerely, Hotel Management
Ireaserved proprty for 14vdays. And was notvsupposed to have housekeeping for 14cdayhowever. A
Business response:
Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our management team for their immediate attention. We hope you will reconsider and stay with us again as we would like you to experience the hotel as you should have on this visit. Sincerely, Hotel Management
I found stink bugs and roaches and another type of insect in my room.there was a constant wind noise coming through the door
Business response:
We apologize and regret the inconvenience you encountered when you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I never stayed here!!! I called and told them when I would arrive and could not get a clerk to answer the phone when i arrived. I call and used the house phone. I had to find a different hotel at midnight. I was not happy.
Business response:
Please accept our sincere apologies as we couldn't accommodate you here. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
I paid for my room. The money was deducted from my debit card but the front desk would not check me in bc the authorization on their computer didnt show pending although they held my money and i had to sleep in car. Plus its been 5 days and still no refund?!!!
Business response:
Dear Guest, we are so very sorry for the unfortunate reservations issues you encountered upon check-in and that ultimately you did not end up staying with us. We are also sorry to know there is still a hold on your card that has yet to be resolved as of today. Please reach out to us directly at the hotel and we will do all we can to assist you further. Thank you for reaching out to us and we look forward to talking with you. Sincerely, Hotel Management
Clean but there was a power outage in the area and i was unaware of it prior to paying for the room.
Business response:
Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. We hope this incident does not keep you from choosing us again on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,945 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.