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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was the poorest extended Stay we ever stayed at.. There was no help to find a cart to take our things to the upper floors. We learned when we were leaving that they had one cart for the whole hotel. There were signs up "No Smoking" in fact we had to sign that we understood it was no smoking and yet as we were carrying our things up the stairs we almost got hit with a cigarette butt that was thrown from the top floor.
Business response:
Thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments & opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
There was lots of garbage strewn around the property, though the room itself was clean.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Nasty I paid $96. And walked into a room that I did not want to touch nothing. I slept with my clothes on a towel over the pillow and refuse to put the cover on me. The carpet was filthy. The windows were nasty If you wanted to drink a glass of water there were no dishes,utensils nothing, you would have to call the office and ask..I willl never ever stay at another.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Poor service and overbooked Showed up to get room after booking online and was told the hotel was full even though our card was charged and we had reservations. Door to office was closed and locked sign said to use phone on side which didn't work had to use cell phone. Was turned away over the phone.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
My stay at Extended Stay America, Roanoke Airport. My wife and I arrived about 4:00 pm. We had reservations made one day in advance. The receptionist made us feel welcome. After acquiring the keys to our room on our way to room #316 we noticed the common walk ways were dirty and there seemed to be beverage spills along the walkways. Also we noticed the door mats in front of all the doors were extremely dirty with small gravel and stone like materials on them and they had not been cleaned or vacuumed. When we entered our room... read more
Business response:
Dennis, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
A non-smoking hotel poised with smoke odor I always book only entire-hotel non-smoking hotels. This one is listed as this. Non-smoking signs were nicely posted on doors and in corridors and at front desk. I signed an agreement for not smoking for my stay. Everything official and looks right. However, the room I was assigned is poised terribly with smoke odor. I had to wash everything in my suitcase when I got home to get rid of it. I asked the attendee to adjust me to a different room however the other room was not a little ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
unsatisfactory The actual room was decent and clean. Everytime we turned on the bathroom fan/light in the bathroom the entire room smelled like cigarette smoke. The outside of the hotel is dirty and the trash cans were always overflowing. We stayed 8 days and only saw housekeeping once. We will not stay at this hotel again.
Business response:
Terry, thank you for being our guest. Please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again w... read more
OVER BOOKED! You booked us in an OVER BOOKED hotel! Therefore we didn't stay there! It was a nightmare night!
Business response:
Thomas, please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,902 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.