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Extended Stay America Select Suites - Salt Lake City - West Valley City
- Hotels
- West Valley City, UT
About this business
Location details
1646 West 3500 South, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs some improvements The fire alarm went off for about 4 hours in the middle of the night. I was charged $50 extra for what Im not %100 sure. All but 1 of the employees possesed excellent customer service skills.
Business response:
We are sorry for the inconvenience of the fire alarm. We hope the next time you stay with us is better
Room was disgusting. Crumbs on counters, white sticky stuff on the chairs, stains on the bed, smelled terrible, and dirt/grime in the bathtub. Asked to get our money back - frontdesk person said we could, but called back the next day and they said we couldn’t. Never going back. We were scared to sit on the bed!
Business response:
We are sorry for your experience. Thank you for letting us know and we will work hard to fix the issues.
Business response:
Seems like you did not have a good experience. For this we are very sorry if you would like to contact the front desk with more details we would love to get more feed back from you.
Business response:
We are very sorry that we did not meet your expectations. if you would like to elaborate on any issues you had we will address them. We hope next time you stay with us we can better meet your needs.
Business response:
We are sorry we did not meet your expectations. If you would like to clarify some of the issues we will be sure to address them.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
The rooms were very unclean, the environment was very unsafe, and the smells in the hallways were very unappealing. The dogs barking all night reminded me more of a kennel than a hotel!
Business response:
I am sorry to hear that you did not enjoy your stay with us. We are a pet friendly hotel but the animals should not be disturbing your sleep. I hope you will give us another chance to rectify the impression you got on your first stay with us.
Business response:
Thank you for you kind review!
We got fooled into this and staying was out last resort. The room was absolutely disgusting and you could tell hadnt been cleaned. The floor looked like it hadnt been vacuumed in weeks. There was strange yellow goop on the walls and carpet. Brown smears on the sheets. It smelled like mildew, smoke, and dogs. Yeah, dogs everywhere- stepped in dog poop on the way in. Did not feel the safest- would not reccomend.
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Frequently asked questions about Extended Stay America Select Suites - Salt Lake City - West Valley City
How is Extended Stay America Select Suites - Salt Lake City - West Valley City rated?
Extended Stay America Select Suites - Salt Lake City - West Valley City has a 3.2 star rating with 1,566 reviews.
When is Extended Stay America Select Suites - Salt Lake City - West Valley City open?
Extended Stay America Select Suites - Salt Lake City - West Valley City is open now. It will close tomorrow at 12:00 a.m.