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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only one night At first glance, the room looked nice and clean. We left and came back that's when I noticed baby roaches in the bathroom (on the toilet, on the shower, and in the tub). The refrigerator was filthy on the outside. The water pressure in the shower was almost nonexistent. It took forever to take a shower because the pressure was so low. The bed was very uncomfortable. It reminded me of a pull out sofa bed. It was literally a single mattress on a metal frame. To top it all off, the heater did not work! We turned ... read more
Business response:
Thank you for providing us with such essential feedback that will help us improve, Kawanna. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Had to change room 3times , refrigerator broke, shower not working, and lastly the heater stopped working !!! Bugs !!!!!!!!!!!
Business response:
Hello Franklin. We appreciate your honest feedback and highlighting these concerning issues. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Worst experience EVER!! I was in tears with this stay… I stayed because I had no other choice! But there were roaches crawling everywhere!!! The whole place smelled like weed and the heat did not work!!! I couldn’t sleep and have on thermal pants, sweat pants, thermal socks, a hoodie and a knit cap all night!! It was so cold!!! I couldn’t believe I had to stay somewhere like that and pay for it. This hurt my heart so bad.
Business response:
Thank you for your detailed review of your stay, Markisha. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The only good thing was the amount of stores and eateries nearby. Fridge didn’t work but got a replacement. Water pressure was horrible. Had to use a cup to bathe not enough pressure at shower. Had to leave clothes in suitcase because drawers were dirty. Sheets were very thin. Elevator smelled like weed as well as hallways.
Business response:
Hello Marcelino. Thank you for bringing this to our attention. We hold ourselves to a very high standard of service and are terribly sorry to hear that this was your experience. We will make sure that we revisit our standards and training to ensure that we our focused on delivering a great guest experience. We sincerely apologize for any inconvenience that this caused, and we hope that your future travels are wonderful ones.
I did not like anything about this property.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Shannon. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The rooms looked like they where clean until you went in to open things and check it out under the kitchen sink was really nasty they still had shoes under there from A previous guest and it was not wiped out. the air conditioner unit was the most nastiest part of the room I turned it on and dust just went everywhere so I opened it to take a look and that to was so nasty like did they even clean the air conditioner
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Armon. We will make sure that we address these concerns with the team at the property for immediate action and resolve. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
The staff was very accomadating despite how late I checked in. The place is cute and modern, from the outside. However, the one star is kind of well worth it. The elevator needs a good wipe down. The hallways smell like mildew. The rooms give you kind of a dorm vibe, but very efficient. The water pressure was so low, the shower wouldnt even turn on. Not like i couldve taken a shower anyways because i didnt have a shower curtain and i only had one towel in my room. The place is nice if youre just looking for a place to sleep ... read more
Business response:
Jaci, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
The property is roach infested, dirty and smells like an.ash tray. There's no onsite cleaning staff and the front desk isn't always staffed. It looks decent from outside but inside is a dump.
Business response:
Thank you for taking the time to review your stay with us, John. Please accept our sincerest apologies for the issues that you encountered with pest sightings and our lobby hours. We can't tell you how disappointed we are to see that your experience was not the exceptional one that we intended for you. We will make sure that we communicate these concerns to the proper channels to get this rectified immediately. We apologize for any impact that this had on your stay but hope that your future travels are both comfortable and p... read more
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 627 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.