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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like anything about this property.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Shannon. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The rooms looked like they where clean until you went in to open things and check it out under the kitchen sink was really nasty they still had shoes under there from A previous guest and it was not wiped out. the air conditioner unit was the most nastiest part of the room I turned it on and dust just went everywhere so I opened it to take a look and that to was so nasty like did they even clean the air conditioner
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Armon. We will make sure that we address these concerns with the team at the property for immediate action and resolve. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
The staff was very accomadating despite how late I checked in. The place is cute and modern, from the outside. However, the one star is kind of well worth it. The elevator needs a good wipe down. The hallways smell like mildew. The rooms give you kind of a dorm vibe, but very efficient. The water pressure was so low, the shower wouldnt even turn on. Not like i couldve taken a shower anyways because i didnt have a shower curtain and i only had one towel in my room. The place is nice if youre just looking for a place to sleep ... read more
Business response:
Jaci, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
The property is roach infested, dirty and smells like an.ash tray. There's no onsite cleaning staff and the front desk isn't always staffed. It looks decent from outside but inside is a dump.
Business response:
Thank you for taking the time to review your stay with us, John. Please accept our sincerest apologies for the issues that you encountered with pest sightings and our lobby hours. We can't tell you how disappointed we are to see that your experience was not the exceptional one that we intended for you. We will make sure that we communicate these concerns to the proper channels to get this rectified immediately. We apologize for any impact that this had on your stay but hope that your future travels are both comfortable and p... read more
Roaches
Business response:
Thank you for your candid feedback, Terence. Please accept our sincerest apologies for any possible pest sightings that you encountered during your visit. We work closely with pest control provider to ensure that our property remains pest free. We are terribly sorry that this was not your experience and will make sure that we communicate with the proper channels to avoid this in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
I was in room 226, and there where a few issues. First the wall next to the bed had stains on it, next the floor didn't look like it had be cleaned. And when I went to take a shower there was very low water pressure and the drain didn't drain. So I went to the store and bought some Draino, lucky that worked. But the worse thing is I started to see roaches by this point I was already 3 days in. I stayed in the room across the hall room 125 a week prior and it was that bad. Needless to say, I booked a room at the other Woodspr... read more
Business response:
Hello, Antonio. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
There was a stagnant odor in the room. The blinds didn't close all the way, and room on ground level. Even though it was late in the night, there was a lot of foot traffic around the building.
Business response:
Hello Brittany. We apologize that you did not enjoy your stay at our hotel. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.
Business response:
Hello LeBresha. We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.8 star rating with 617 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.