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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches
Business response:
Thank you for your candid feedback, Terence. Please accept our sincerest apologies for any possible pest sightings that you encountered during your visit. We work closely with pest control provider to ensure that our property remains pest free. We are terribly sorry that this was not your experience and will make sure that we communicate with the proper channels to avoid this in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
I was in room 226, and there where a few issues. First the wall next to the bed had stains on it, next the floor didn't look like it had be cleaned. And when I went to take a shower there was very low water pressure and the drain didn't drain. So I went to the store and bought some Draino, lucky that worked. But the worse thing is I started to see roaches by this point I was already 3 days in. I stayed in the room across the hall room 125 a week prior and it was that bad. Needless to say, I booked a room at the other Woodspr... read more
Business response:
Hello, Antonio. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
There was a stagnant odor in the room. The blinds didn't close all the way, and room on ground level. Even though it was late in the night, there was a lot of foot traffic around the building.
Business response:
Hello Brittany. We apologize that you did not enjoy your stay at our hotel. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.
Business response:
Hello LeBresha. We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
No heat for my elderly mother When we checked in I asked specifically if the heat was working. I was advised yes. Well it did not work. By the time we got back in for the evening, there wasn't anyone on site to tell. I had my elder mother with me and it was very cold in that room. I will never stay at this location again. I made it a point to ask about the heat, simce we went to another hotel and was advised that they did not have any.
Business response:
Thank you for your detailed review, Zenobia. Please accept our sincerest apologies for the issues that you experienced with the heating unit. Our maintenance team works hard to ensure that these matters are handled efficiently and are disappointed to learn that this did not happen for you. I can assure you that we will be speaking with the management there directly so that we can address these concerns and avoid them in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
This was by far the worst property we have EVER stayed at. I paid for & was confirmed for a NONsmoking room. They put us in a smoking room that was just filthy. It had no shower curtain or bar soap for showering. Dried vomit (we think it's vomit was on the back of the bathroom door. Everything else had a coat of grunge & grease. The room hadn't been dusted in at least a month. The floors were disgusting with who knows what accumulating in the corners & where the walls met the floor; same in the cabinets, countertops, etc. DO... read more
Business response:
We appreciate your honest feedback and thoughts, Lori. We can certainly understand your frustration regarding your recent stay, and the issues that you experienced with the overall cleanliness of the hotel. This is in no way the high-level of cleanliness that we are known for, and are terribly sorry for the impact that this had on your time with us. We can assure you that we will review these concerns with our team at the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the... read more
Terrible no towels. Got charged twice still waiting on refund. No shower curtain. And we didn’t even get the room we paid for online
Business response:
Thank you for taking the time to review and rate your stay, Justin. We are so sorry for the issues that you experienced with the towels, billing, and missing shower curtain. We can certainly understand your frustration over these issues and we will make sure that we communicate with our team at the property so that we can avoid them in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Valeria. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 627 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.