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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay. Traveling with wife and baby. Booked a 2 double bed room and upon arrival they tell me that they don’t have any and all that they have are a smoking room and a single double. seeing as it was 10 pm we went with the single and i slept on the ground. All this after driving a moving truck across the country.
Business response:
Thank you for taking the time to review your stay at our hotel, Tom. We are terribly sorry that you encountered an issue with your reservation and received the wrong room. We are so sorry if this took away from your overall experience and caused you to be inconvenienced. We are never happy to hear when your stay is less than perfect and will use your feedback to address this issue with our front desk staff to prevent this from happening to any of our future guests. We hope that you give us another opportunity to create an ex... read more
Help This was truly a horrible experience for my family and I. The rooms were roach infested and there wasn't anyone on the grounds to speak with until the next morning. I'm trying to reach out to the corporate office to request a refund.
Business response:
On behalf of our entire staff, please accept our sincerest apologies regarding the disappointing stay that you encountered because of the insects, Leslie. We want you to know that these types of reviews are not overlooked, and we work extremely hard to provide the absolute best service possible to each guest that stays with us. We can assure you that we will work directly with our pest control provider to address and fix this issue promptly to eliminate this experience from happening to all our current and future guests. Tho... read more
The room was not clean they were roaches and it smelt like a wet dog would appreciate if I get my money back
Business response:
Thank you for taking the time to review your stay with us. We are so sorry that your visit was interrupted by disruptive smells, insect sightings and cleanliness issues. It is troubling to see that this was your experience with us and that we left you with such a bad impression. Let me assure you that we will forward your feedback to the property so that they are made aware of the concerns that you mentioned. We apologize for any inconvenience that you experienced because of these issues but wish you all the best in your fut... read more
Horrible Stay There was no available iron the entire time we were there and we had to kill I’m not sure how many live roaches in the room. Definitely won’t be visiting when we return again. Not to mention the smell of weed in the hallway was very evident, yet the staff didn’t seem to mind.
Business response:
Thank you for taking the time to review your stay with us. We are so sorry for that you were not aware that we make an iron available upon request at our front desk. We also are terribly sorry for the pest sightings that you experienced. We can assure you that we will reach out to our pest control provider for servicing to eliminate this issue in the future. Again, we sincerely apologize for any inconvenience that this caused. Thank you for letting us know how we are coming across and we wish you all the best in your future ... read more
It is disgusting of very dirty hotel smells very badly it is infested with cockroaches Customer service is freckled never clean the rooms never have clean towels
Business response:
Thank you for this valuable feedback regarding your stay with us. We know how great the inconvenience is when your stay is disrupted by bug sightings. We are aware of the problem and have been working diligently at that location to correct this issue and rid them of the pests. We can't apologize enough for the negative impression that you experienced and assure you that we will work hard to improve in this area to create the exceptional experience that all our current and future guests deserve. Thank you for letting us know ... read more
Tons of tiny roaches in the room. Only positive was they gave me a refund as long as I checked out immediately which I did
Business response:
Oh no! We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Thank you for letting us know.
Business response:
We are so sorry that you did not enjoy your stay with us and apologize that it is not the exceptional one that we intended for you to have.
I liked Erica because she fixed the $1,000 they put on my credit card for a $75.00 one night stay
Business response:
So sorry to hear about the issue that you had with your card being charged incorrectly but so happy that Erica was able to take care of the issue for you. Thank you for taking the time to share your experience with us.
Business response:
Oh no! So disappointed to see the 2 star rating, Willie. We apologize that your stay wasn't the great one that we intended for you.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 652 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.