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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so sorry that you did not enjoy your stay with us and apologize that it is not the exceptional one that we intended for you to have.
I liked Erica because she fixed the $1,000 they put on my credit card for a $75.00 one night stay
Business response:
So sorry to hear about the issue that you had with your card being charged incorrectly but so happy that Erica was able to take care of the issue for you. Thank you for taking the time to share your experience with us.
Business response:
Oh no! So disappointed to see the 2 star rating, Willie. We apologize that your stay wasn't the great one that we intended for you.
Lets see...there was a live baby roach in our room! 2 main room lights We're out, and the ENTIRE 4th floor ( "non smoking floor") smelled like cigarette smoke!!! Also you haft to take out your own trash (NO JOKE)!....and if you pay for the next day room in advance, then no refund for you if you want to leave!....AND THE BED IS HARD AS ROCKS.....ABSOLUTELY THE WORST MATTRESS!!!! If you want clean laundry?....then YOU put it in a basket and MUST bring it down for an exchange!.....ALSO.....MY TOILET got clogged and YES, I HAD T... read more
Business response:
Oh no, Matthew! We absolutely hate hearing about all of the things that happened that caused your stay to be so disappointing. This is certainly not the experience that we had intended for you and sincerely apologize that we let you down. We appreciate the feedback regarding the plumbing issues and the discomfort of the bed so that we are able to address and improve in these areas. Best wishes in all of your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Roach hotel Don’t forge your raid when you stay here the roaches are every where but besides that it’s alright
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
The room smelled like cigarette smoke. Towels were very small.
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you had an unpleasant experience during your stay with us. There is almost nothing worse than smelling smoking odors when these smells are offensive and also the experience with the towels not to your liking We’re so sorry that you had a disappointing stay.
Never Again Call a few hours before arrival to let front desk know that we would be arriving late. I had to literally called 6 times within 3 hours before i got at answer and when i did get someone she had me on speaker, hard to understand each other on top of her having a conversation with someonein the background. From 1pm until 4pm, at check-in clerk was nice but a roach was coming down the wall and i said oh Lord it's a roach on the wall. Her response was 'OH LORD', get to the room and my husband killed 2 roaches. Hair w... read more
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 627 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.