This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoking everywhere in the halls and elevator. Roac
Business response:
I'm so sorry to hear about your unsatisfying stay. This is not what we intended for you and hope your future travels are truly wonderful ones.
Don’t Do It Roaches Roaches Roaches.. cut the light on they came out running, in the shower on the tv on the walls on the tv stand they was some crawling on my clothes ,,, disgusting! I got a refund and found another room to stay at
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Roach in infested I had a weekend business trip and decided to stay at this establishment and I am living to regret it. First off my room looked nothing like what's advertised it small and not clean lint was over the floor and roaches where every where. There wasn't anyone working the fromt desk after hours to give notice to about the condition of the room. My second night was more terrifying than the first being awaken by y roaches in my bed and all over the bathroom. I ended up leaving in the middle of the night checking i... read more
Business response:
Oh no! That is never a pleasant sight and we apologize that you had this experience. We do sanitize rooms after each check-out to ensure bugs are not present. We appreciate your feedback so we can stay on top of this issue.
+ Staff was friendly. - Website allowed me to book a non smoking room and all they had available within 12 minutes of booking was a smoking room. Made it hard to breathe, left in the middle of the night to sleep in my car so I could breathe better. On top of that, I had to wait 23 minutes to get someone on the phone in the lobby just to check in. What a waste of almost $100 dollars!!!
Business response:
Oh no....we are so sorry we disappointed you. Thank you for mentioning the friendly staff. They work hard to make every guest's experience a great one and it truly is heartbreaking to know that we let you down.
All I can say is roaches
Business response:
I'm so sorry to hear about your experience. We take every suspected pest sighting very seriously and I'm sorry if it did not come across to you how diligently we acted. We apologize for the inconveniences you experienced during your stay with us and wish you the very best in your future travels and lodging.
The walls were paper thin. Some other guests decided to play loud music at 3 am
Business response:
I'm so sorry to hear about the disturbing noise from some other guests that you experienced during this stay. We apologize for the great inconvenience this caused you and hope you have only wonderful lodging and travels ahead.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
I really only liked the staff. They were nice, what I didn’t like I ordered a room non smoking with 2 beds in 2 weeks advance, when I got there all they had was a smoking room. I ordered non smoking for a reason, my fiancé has really bad asthma and can’t be in a room or around someone who smokes. So my experience was horrible. My reservation was cancelled by Chantel who spoke with her manager. I better not get charged for such poor service.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize for the great inconvenience of not receiving your preferred room type. That is certainly not the first impression we were aiming for and we are so sorry for this disappointing experience. We wish you well in all your future travels.
The property was Ghetto Had to pay to get towels they dont have housekeeping so no new sheets the entire time had to get switched to a new room because the one we had curtains was hard to let down and was roaches in that room beds are very little full size towels had stains this is a low budget horrible hotel that just happens to be in a kind of good area of shreveport,la then my card was charged for what i still dont know bad experience they never have to worry about my service
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a better impression on future guests.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.8 star rating with 617 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.