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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean they were roaches and it smelt like a wet dog would appreciate if I get my money back
Business response:
Thank you for taking the time to review your stay with us. We are so sorry that your visit was interrupted by disruptive smells, insect sightings and cleanliness issues. It is troubling to see that this was your experience with us and that we left you with such a bad impression. Let me assure you that we will forward your feedback to the property so that they are made aware of the concerns that you mentioned. We apologize for any inconvenience that you experienced because of these issues but wish you all the best in your fut... read more
Horrible Stay There was no available iron the entire time we were there and we had to kill I’m not sure how many live roaches in the room. Definitely won’t be visiting when we return again. Not to mention the smell of weed in the hallway was very evident, yet the staff didn’t seem to mind.
Business response:
Thank you for taking the time to review your stay with us. We are so sorry for that you were not aware that we make an iron available upon request at our front desk. We also are terribly sorry for the pest sightings that you experienced. We can assure you that we will reach out to our pest control provider for servicing to eliminate this issue in the future. Again, we sincerely apologize for any inconvenience that this caused. Thank you for letting us know how we are coming across and we wish you all the best in your future ... read more
It is disgusting of very dirty hotel smells very badly it is infested with cockroaches Customer service is freckled never clean the rooms never have clean towels
Business response:
Thank you for this valuable feedback regarding your stay with us. We know how great the inconvenience is when your stay is disrupted by bug sightings. We are aware of the problem and have been working diligently at that location to correct this issue and rid them of the pests. We can't apologize enough for the negative impression that you experienced and assure you that we will work hard to improve in this area to create the exceptional experience that all our current and future guests deserve. Thank you for letting us know ... read more
Tons of tiny roaches in the room. Only positive was they gave me a refund as long as I checked out immediately which I did
Business response:
Oh no! We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Thank you for letting us know.
Business response:
We are so sorry that you did not enjoy your stay with us and apologize that it is not the exceptional one that we intended for you to have.
I liked Erica because she fixed the $1,000 they put on my credit card for a $75.00 one night stay
Business response:
So sorry to hear about the issue that you had with your card being charged incorrectly but so happy that Erica was able to take care of the issue for you. Thank you for taking the time to share your experience with us.
Business response:
Oh no! So disappointed to see the 2 star rating, Willie. We apologize that your stay wasn't the great one that we intended for you.
Lets see...there was a live baby roach in our room! 2 main room lights We're out, and the ENTIRE 4th floor ( "non smoking floor") smelled like cigarette smoke!!! Also you haft to take out your own trash (NO JOKE)!....and if you pay for the next day room in advance, then no refund for you if you want to leave!....AND THE BED IS HARD AS ROCKS.....ABSOLUTELY THE WORST MATTRESS!!!! If you want clean laundry?....then YOU put it in a basket and MUST bring it down for an exchange!.....ALSO.....MY TOILET got clogged and YES, I HAD T... read more
Business response:
Oh no, Matthew! We absolutely hate hearing about all of the things that happened that caused your stay to be so disappointing. This is certainly not the experience that we had intended for you and sincerely apologize that we let you down. We appreciate the feedback regarding the plumbing issues and the discomfort of the bed so that we are able to address and improve in these areas. Best wishes in all of your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.8 star rating with 617 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.