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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room wasn’t ready upon arrival. I did not like that there’s no one there after a certain time and you have to use a phone to be serviced I did not appreciate that my key never worked from the start then coming back and both my my keys wouldn’t work. The room SMELLED AWFUL like some sort of chemical. I couldn’t pinpoint where the smell came from but we had to purchase an air freshener just so we could tolerate enough to fall asleep. On a scale of 1-10 I’d rate this entire stay at a 3.
Business response:
Thank you for your very detailed review of your stay with us, Brittany. I can't tell you extremely disappointing it is to see that you did not enjoy your time with us because of the issues with the delay in check-in, overall cleanliness and offensive odors. This in no way represents the high level of service that we strive to deliver, and we can't apologize enough for the negative impact that this created for you and your family. We can assure you that we will reach out to our staff so that we can make sure that we are follo... read more
Roaches!!! And weed smell!!! The young lady that checked me in was nice but the hotel was horrible!!! I checked for only 30 minutes but didn’t stay...as soon as I got on the elevator I saw roaches and as I entered my room I saw baby roaches crawling all on the microwave and in the room and the hallway smelled like weed.I asked for my money back and they had the nerve to say they don’t do refunds. I will be calling the general manager about my refund and I will be reporting the to the BBB(Better Business Bureau).
Business response:
It is so troubling to hear of your experience and the negative impression that you were left before even staying with us, Heather. We know how great the inconvenience is when your stay is disrupted by bug sightings and can't apologize enough that this happened. We are so sorry that you encountered this problem and will make sure that we notify the property so that we can take care of this matter promptly. We can't apologize enough for this encounter and assure you that we will work hard to improve in this area to create the ... read more
Expedia and this hotel stole my money because Expedia booked an overbooked hotel, left me without a hotel room and would not refund my money. Furthermore, Expedia’s contact staff is located outside of the US and does not speak fluent English. Will never use them again and am disputing my credit card charge.
Business response:
Thank you for taking the time to review your recent stay. We can't apologize enough for the troubles that you encountered because of the booking issues, Eric. This is no way represents the high level of professionalism and efficiency that we strive to give all our guests. Be assured that your detailed feedback regarding your experience will be used to ensure that we are revisiting our standards and training to prevent this from happening in the future.
Horrible stay. Traveling with wife and baby. Booked a 2 double bed room and upon arrival they tell me that they don’t have any and all that they have are a smoking room and a single double. seeing as it was 10 pm we went with the single and i slept on the ground. All this after driving a moving truck across the country.
Business response:
Thank you for taking the time to review your stay at our hotel, Tom. We are terribly sorry that you encountered an issue with your reservation and received the wrong room. We are so sorry if this took away from your overall experience and caused you to be inconvenienced. We are never happy to hear when your stay is less than perfect and will use your feedback to address this issue with our front desk staff to prevent this from happening to any of our future guests. We hope that you give us another opportunity to create an ex... read more
Help This was truly a horrible experience for my family and I. The rooms were roach infested and there wasn't anyone on the grounds to speak with until the next morning. I'm trying to reach out to the corporate office to request a refund.
Business response:
On behalf of our entire staff, please accept our sincerest apologies regarding the disappointing stay that you encountered because of the insects, Leslie. We want you to know that these types of reviews are not overlooked, and we work extremely hard to provide the absolute best service possible to each guest that stays with us. We can assure you that we will work directly with our pest control provider to address and fix this issue promptly to eliminate this experience from happening to all our current and future guests. Tho... read more
The room was not clean they were roaches and it smelt like a wet dog would appreciate if I get my money back
Business response:
Thank you for taking the time to review your stay with us. We are so sorry that your visit was interrupted by disruptive smells, insect sightings and cleanliness issues. It is troubling to see that this was your experience with us and that we left you with such a bad impression. Let me assure you that we will forward your feedback to the property so that they are made aware of the concerns that you mentioned. We apologize for any inconvenience that you experienced because of these issues but wish you all the best in your fut... read more
Horrible Stay There was no available iron the entire time we were there and we had to kill I’m not sure how many live roaches in the room. Definitely won’t be visiting when we return again. Not to mention the smell of weed in the hallway was very evident, yet the staff didn’t seem to mind.
Business response:
Thank you for taking the time to review your stay with us. We are so sorry for that you were not aware that we make an iron available upon request at our front desk. We also are terribly sorry for the pest sightings that you experienced. We can assure you that we will reach out to our pest control provider for servicing to eliminate this issue in the future. Again, we sincerely apologize for any inconvenience that this caused. Thank you for letting us know how we are coming across and we wish you all the best in your future ... read more
It is disgusting of very dirty hotel smells very badly it is infested with cockroaches Customer service is freckled never clean the rooms never have clean towels
Business response:
Thank you for this valuable feedback regarding your stay with us. We know how great the inconvenience is when your stay is disrupted by bug sightings. We are aware of the problem and have been working diligently at that location to correct this issue and rid them of the pests. We can't apologize enough for the negative impression that you experienced and assure you that we will work hard to improve in this area to create the exceptional experience that all our current and future guests deserve. Thank you for letting us know ... read more
Tons of tiny roaches in the room. Only positive was they gave me a refund as long as I checked out immediately which I did
Business response:
Oh no! We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Thank you for letting us know.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 627 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.