This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Go somewhere else The place is gross. Trash on the outside .. the room looked clean to the naked eye but up close it was disgusting .. creepy people standing around . I am single woman traveling for work . I also go unexpectedly sent home after I had paid for another week I had five days left on the week and asked if there was anyway I could get a refund and I was refused I thought they would be more compassionate due to the state of the nation this was my first job in six months and really didn’t have the money to throw awa... read more
Business response:
Thank you for your candid and detailed feedback, Treshia. We can't apologize enough that your stay was not the clean, comfortable and pleasant experience that we intended for you. We also apologize that you were not aware of our no refund policy, and that we left you with such a negative impression. Our goal is to create a consistent experience for all our guests and we are so sorry that we may have fell short in delivering this to you during your time with us. Thank you for shedding a light on areas that we can improve upon... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel, Mychelle. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Definitely wont be staying there ever again Its a studio room. The refrigerator smelled funny. The trash wasnt changed, the tub was dirty, the sheets were stained. The stove wasnt clean and we saw a roach. AND WE PAID $75.00 FOR THAT CRAP. we shouldn't have about 35 cause that was all thst it was worth
Business response:
I can't tell you how disappointing it is to read about all the inconveniences that you experienced during your visit, Tab. We know how heavily of an impact issues like, pest sightings, offensive odors and cleanliness - can have on you during your stay. We sincerely apologize for leaving you with such a negative impression of our hotel. We will make sure that we notify the property and our pest control provider of the issues that you reported so that we can improve in these areas for all our future guest's
A hotbmedd Want book again 30 to check in guy was lost. Did get room clean
Business response:
We apologize that you did received such a negative impression after staying at our hotel, Rose. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in this area.
The front desk clerk was very friendly...But the didn’t work and there was roaches in the corner of the bathroom took pics so I could show them to the manger
Business response:
On behalf of our entire staff, please accept our sincerest apologies regarding the disappointing stay that you encountered because of the insects. We want you to know that these types of reviews are not overlooked, and we work extremely hard to provide the absolute best service possible to each guest that stays with us. We can assure you that we are working diligently with this location to address and fix this issue promptly to eliminate this experience from happening to all our current and future guests. Though difficult to... read more
The room wasn’t ready upon arrival. I did not like that there’s no one there after a certain time and you have to use a phone to be serviced I did not appreciate that my key never worked from the start then coming back and both my my keys wouldn’t work. The room SMELLED AWFUL like some sort of chemical. I couldn’t pinpoint where the smell came from but we had to purchase an air freshener just so we could tolerate enough to fall asleep. On a scale of 1-10 I’d rate this entire stay at a 3.
Business response:
Thank you for your very detailed review of your stay with us, Brittany. I can't tell you extremely disappointing it is to see that you did not enjoy your time with us because of the issues with the delay in check-in, overall cleanliness and offensive odors. This in no way represents the high level of service that we strive to deliver, and we can't apologize enough for the negative impact that this created for you and your family. We can assure you that we will reach out to our staff so that we can make sure that we are follo... read more
Roaches!!! And weed smell!!! The young lady that checked me in was nice but the hotel was horrible!!! I checked for only 30 minutes but didn’t stay...as soon as I got on the elevator I saw roaches and as I entered my room I saw baby roaches crawling all on the microwave and in the room and the hallway smelled like weed.I asked for my money back and they had the nerve to say they don’t do refunds. I will be calling the general manager about my refund and I will be reporting the to the BBB(Better Business Bureau).
Business response:
It is so troubling to hear of your experience and the negative impression that you were left before even staying with us, Heather. We know how great the inconvenience is when your stay is disrupted by bug sightings and can't apologize enough that this happened. We are so sorry that you encountered this problem and will make sure that we notify the property so that we can take care of this matter promptly. We can't apologize enough for this encounter and assure you that we will work hard to improve in this area to create the ... read more
Expedia and this hotel stole my money because Expedia booked an overbooked hotel, left me without a hotel room and would not refund my money. Furthermore, Expedia’s contact staff is located outside of the US and does not speak fluent English. Will never use them again and am disputing my credit card charge.
Business response:
Thank you for taking the time to review your recent stay. We can't apologize enough for the troubles that you encountered because of the booking issues, Eric. This is no way represents the high level of professionalism and efficiency that we strive to give all our guests. Be assured that your detailed feedback regarding your experience will be used to ensure that we are revisiting our standards and training to prevent this from happening in the future.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 652 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.