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Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’m not going to pile on because the hotel does serve the community. That said, it was very bare as far as hotels go. My wife was going to meet me there because she was at a concert and I told her not to get out of her car until I came and got her, because I felt it was unsafe. After going to dinner I told her to just go home after her concert (where our air conditioning had gone out in 90-100 temps) I may be overthinking this, but she might have cried when she got to the room. It looked more like a prison than a hotel room.... read more
Business response:
Dear Todd, On behalf of our team, please accept our apologies for not meeting your expectations during your recent visit. It is excellent to know that our associates were able to help you out. We apologize for the issues you had in your guest room, particularly the difficulty keeping your room at a comfortable temperature. We want the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Roaches
Business response:
Dear Sarah, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Please know that our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful fo... read more
Worst Hotel in NWA By far the worst motel in the area! Overbooked with beds worse than a pull out couch mattress! Walls and ceilings carry sounds 2 rooms over and above. Had to check out the next morning and change to a different hotel because we were literally up allnight from the loud sounds and uncomfortable bed. Paid for three nights with the 100% refundable policy of the motel and requested a refund from the motel for the two nights not stayed. Extended Stay Anerica has a strict no refund policy and will refuse any refu... read more
Business response:
Dear Don, Thank you for taking the time to write a review of yourstay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Will not book again It was so terrible I didn’t stay had to go to another hotel
Business response:
Dear Vernon, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Well i like it first when i arrives and go to front desk kindly staff but the things i don't like it that smell marijuana inside the elevator in the wallways and our bathroom.
Business response:
Dear Dannymatte, We are glad you found our front desk staff friendly upon arrival. However, we are sincerely sorry for the discomfort caused by the smell of marijuana during your stay. Maintaining a pleasant atmosphere is important to us, and we apologize for falling short of this expectation. We take such matters seriously and actively address them with our team to ensure a more enjoyable guest experience. Your feedback is invaluable, and we appreciate your understanding. Should you choose to stay with us again, we'll striv... read more
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.