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Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really terrible and nasty There was cockroaches in the rooms, people smoking pot outside the door. The front desk people were rude and trying to get extra money that I had already paid, and I would not recommend anybody to stay there ever again.
Business response:
Dear Kristy, We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is disconcerting, and we regret the inconvenience caused by cleanliness and staff behavior issues. We take these matters seriously and will address this matter with our team to prevent similar incidents. Please be assured that this does not reflect our usual standards. We appreciate your insights and sincerely hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Ho... read more
The lady in the frint
Business response:
Dear Carolina, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Worst stay anywhere/ever Couldn't be more upset. it was dirty and smelled awful, had to change rooms it was so bad and was cherged additionally because of bigger room. construction all through the night. I'd like a refund and will be disputing
Business response:
Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are also sorry for the noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future. Thank you once more, and we hope to see yo... read more
Bathroom light doesn’t work. The room stinks like a dog. The key only worked once
Business response:
Dear Ethan, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
I had to wait 15 minutes before anyone showed up at the desk to check me in. The room was not as expected. One double bed. No option for roll away beds or cots. The carpet in hallway was stained. The hallway reeked of marijuana. Not something I wanted to expose my child to. We came back after about 3 hours and decided to go home instead of staying. I could not find anyone at the desk to let them know of any issues and I was leaving. It was getting dark and to be honest I did not feel safe in the area. I left my keys on the c... read more
Business response:
Dear Allison, Thank you for your honest feedback about your recent visit. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. We're reviewing this with our staff to manage better and minimize wait times. Your insights are invaluable as we strive to enhance our service. Again, sorry for the frustration. We appreciate your understanding and hope to have the opportunity to make things right whenever your tr... read more
Not great in a pinch. Not very clean. We managed. Prices were inflated due to demand. The room was not very clean. Bad smells and smears of filth on the walls, tv, remote and floors. The beds were not nice but the sheets appeared to be clean. I would try to avoid this hotel in the future, if possible. But it was the only one available.
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.