This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible I prepaid for the two nights as usual. He told me at checkin that they need a card on file and he charged me again AFTER I gave him my DL and told him I already paid. He the. Told me that YOUR companies card declined AFTER I caught the double charge on my account. Not happy at all. I still haven't gotten my money back.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
John, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, General Manager
I believe my bed sheets were not cleaned or I had bed bugs. A very uncomfortable sleep. Plus, the security doors were propped open for smokers.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Hotel not in good area When checking got to room and it wasn't clean bed wasn't made pillows were on floor. Went to front desk they did switch me rooms.
Business response:
Thank you for being our guest and for taking the time to review your experience. We are really sorry for the inconvenience you experienced while you were here, but we are happy our staff resolved the issue to your satisfaction. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
The room itself had a stinky, musty smell. We had one towel in the room and had to ask for more which they took right out of the dryer. No hair dryer in the room but had to ask for one at the front desk. The room had 3 pillows for the two of us instead of 4. There was no vending machine in the hotel at all. There were absolutely zero amenities at this hotel.
Business response:
Please accept my apologies for the issues you encountered with your room. We strive to provide guests with all the comforts of home, sowe regret yourdisappointment with our in-room amenities. Your comments will help us as we continually improve our facilities and service. I hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
outside trash bin always full, could not close our hotel window all the way down.
Business response:
Thank you for taking the time to post your review. We apologize for the cleanliness issues you encountered during your visit and regret the inconvenience it caused. I have shared your concerns with my management team in an effort to improve our service and facilities moving forward. We appreciate your business and hope you will come back soon so we can demonstrate our dedication to our guests. Sincerely, General Manager
Do not stay here Drug dealers, prostitutes, drunks, unclean rooms, smoke in non smoking rooms, linens not changed from previous guest! How much time you got? Avoid this place at all costs!
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Hairy mess First room I was given was full of cat hair. The room smelt of horrible amounts of cat urine. Second room I moved to wasn't too bad other than the ac didn't work. Bed spread had seen 3 or 4 stays from others. Meaning it was dirty. When you are highly allergic to cats it wasn't fun.
Keep on looking - Don't stay here This hotel is more of a long term stay place than short term stay. Looked like a lot of locals living there. The furniture looked like it was bought at a used hotel liquidation sale. Found half eaten food in the refrig. The insides of the kitchen cabinets were filthy. Had to ask for the basic amenities like a coffee pot and a hair dryer. The live ins came in and out at all hours - thus stairwell doorway and room doors slamming all night.. My suggestion is to avoid this hotel at all costs.
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.