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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing stay Room was non-smoking and smelled of smoke. The pillows provided were very small and when we asked for more they told us they didn't have extras. I will book a different hotel the next time I am in Springfield.
Business response:
James, we cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Thank you for your feedback. We hope to welcome you back to provide the hospitality that you should have experienced during this stay. Sincerely, General Manager
Filthy room Room was not clean. Floors need to be vacuumed, swept and mopped. The bed side table was sticky. Towels smelled clean but looked dirty. Also the bedspread needed to be washed and had cigarette burn on it.
Business response:
Celina, I apologize for the cleanliness issues you experienced on your recent stay. It was disheartening to read about the cleanliness issues you encountered with your guest room. our concerns have been relayed to our housekeeping manager and together we will make sure steps are taken so this doesn't happen again. I encourage you to try us again in the near future, as I am confident you will enjoy a better stay. Sincerely, General Manager
Terrible experience The room smelled terrible, the bed was super uncomfortable and crumpled when I entered the room. It felt like I slept on a box spring. The staff was quite rude as well - I had some problems with being able to check in, and they did not help me. I ended up sitting in a chair by the front desk on the phone for an hour and a half, and they wouldn't assist or try to help me. It was not a good experience, and I wish I had gone to another hotel.
Business response:
I apologize that we failed to provide you an exceptional stay. We are really sorry for the service and cleanliness issues you encountered during your visit. We have shared your feedback with the appropriate department heads, and steps have already been taken to ensure these mistakes are not repeated in the future. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Business response:
Grover, on behalf of my entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Unpleasant experience. Chris was rude during check in. The hotel was dirty and dated...not the condition that was online. The room had NO amenities in the room. You had go request them as well as the Wi-Fi password. The room was dirty and bed was the WORST bed I've ever slept on. I definitely feel I overpaid for what I got. Next time I will spend the extra money for a better hotel.
Business response:
Nathan, we would like to offer our apologies for not living up to your expectations and for your unpleasant encounter with one of our associates. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Not what we expected They had no room for us after we already booked. When we finally got a room it was dirty sticky floors dirty bathroom and stained sheets
Business response:
I apologize for the service and cleanliness issues you experienced during your stay. Your concerns will be shared with the housekeeping service in an effort to improve our service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Avoid This is the worst hotel I've stayed in in Springfield; only stay if budget is your only factor
Business response:
Thank you for staying with us. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so that we can provide you with a better visit. Sincerely, General Manager
Non-smoking property just for namesake Rooms had odor of cigarette smoke, AC was noisy and TV wasn't working properly. After repeated complains, the room was changed which was better only after 2 days passed.
Business response:
Thank you for choosing to stay at our hotel. We are so sorry for the issues you had with your room and the inconvenience it caused. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another opportunity, as our entire team would love to show you the great hospitality you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.