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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not very clean the tv remote just short of discusting. I was afraid to touch it.The shower head sprayed sideways onto the floor. Ever time that I went back to the room I had to go to the office to get the room key fixed. The outer door on the south end of the building did not lock anyone could just walk in. If I was to give a star rating it would be a 1 star at best
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
Little Scary environment. Breakfast was a joke.
Business response:
Thank you for staying with us. We are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bed did not have a flat sheet on it had to call and get one when the person brought it up it was all bundled up not even folded I helped put it on the bed
Business response:
Steve, thanks for being our guest. We sincerely apologize for the housekeeping issue. Your feedback is shared with the concerned individuals in an effort to improve our future guest experience. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The Extended Stay America Springfield was very basic. They don't even provide ice for their guests. I asked the desk clerk about the ice and he just gave me a blank stare and did not respond. (Someone there needs some customer service training). The room has a small kitchenette, but all the cabinets and drawers were empty, so bring all your own plates, cookware, etc. The bed was not comfortable and we woke up with sore backs in the morning. The room also had a faint odor of smoke, which is probably why when checking in, we h... read more
Business response:
Please accept our apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
AWFUL!!!!!!!!!! We had a paid for a king suite but when we showed up their computer system was down, the front desk person never asked what room we had paid for just set us up in the smallest cheapest room which was a single double bed. Half the TV stations didn't come in when complained they made no effort to move us, comp us or even refund any portion of our stay. I had to go complain several times before they refunded $7 per night which they didn't even look to see what the difference in price was I had jokingly said I di... read more
Business response:
Benjamin, thank you for being our guest and for sharing your thoughts about our hotel. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. Thank you again for choosing us for your stay. We would welcome an opportunity to accommodate you onc... read more
Dirty dirty and dirty I normally do not leave reviews, even if I have a bad experience I understand everyone has an off day. However I booked in here for work and was given a room, I went to the room and there was wet towels on the floor the bed wasn't made and the TV was on. I went down to let the front desk know and was treated like an inconvenience. 2nd try.....towels on the floor unmade bed and the room was trashed. Again treated like an inconvenience, 3rd try...... Filthy room was not cleaned from the night before. The ... read more
Business response:
Denise, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Jericho, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Will not stay here again The bed was has hard as a rock, the pillows were too small for a king size bed and very uncomfortable. We were given 2 bath towels and one wash cloth for 2 people. The barhroom is extremely small and they did not supply a hair dryer, like every hotel ove I've stayed in and no hand soap.
Business response:
Thank you for the feedback about your stay at our hotel. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We are also sorry that you were disappointed with our beds. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope you give us another chance to serve you better... read more
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.