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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
STAY AWAY FROM EXTENDED STAY First impression through the door was poor. Room had no coffee pot had to request it as the guy behind the counter said "people rip us off". Awakened at 0645 to a fire alarm Thanksgiving morning that a dusty heater set off. Toilet tank wouldn't fill up, had to move rooms. When I told the manager on duty a maid overheard the conversation. She said,"oh yeah, we told maintenence 2 weeks ago, they still havn't fixed it". So Extended Stay rented me a room they knew was sub par. Came back in and after ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Far below expectations The room we reserved online was “not clean” when we arrived, so we were given a lesser room but the front desk person would not adjust the rate down. It was 2:00 am and we were too tired to fight with him, he was not willing to find a solution to our problem.
Business response:
Lisa, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Please accept our apologies on behalf of our entire team for the cleanliness issue and the problem you had at the time of check-in. Your feedback is discussed with concerned teams with an effort to improve our service moving forward. We would encourage you to choose us again as we are confident your next visit will be a great one. Sincerely, Hotel Management
I was very uncomfortable with how dirty the hotel room was. There were splatter marks on the doors, stains on the floors and toilet, dingy, stained towels. Definitely wasn't worth trying to save a few bucks.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Very dirty room Walked in the room and it smelled of cigarettes and the floor was very sticky. My kids took their shoes off and walked around the room then looked at their feet and they were black with dirt! So gross! And the fridge stunk. Very disappointing place. Wouldn't go back or recommend to a friend.
Business response:
Thank you very much for visiting our hotel. We apologize for not providing you with a clean room and regret the inconvenience it caused. As a valued guest your feedback is shared with our housekeeping team to take remedial steps ensuring no guests encounter the same moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
First room smelled like terrible smoke and made me sick . The mattress was terrible and my wife and I had trouble sleeping . We requested another room in the morning and we moved. The second room was O K , but after we returned that afternoon the door was open and the security latch on the door was broken. we reported the break in to the front desk and they didn't know what happened. Fourturnatly for us, nothing was missing.
Business response:
Dan, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, Hotel Management
Very dissatisfied! When I checked in, the front desk man told me they didn't have any rooms because they were over-booked, When I proceeded to tell him that the reservation was confirmed, he continued to tell me that I didn't have a room. After several minutes he said, "I was only messing with you. You do have a room." I found this to be very disrespectful and NOT amusing, funny, or good business practice. When I was ready to check out on Sunday after 7:00 am, the front desk lady said it would be a few minutes while she put ... read more
Business response:
Robert, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
South Springfield Only stayed here because the other hotels were booked as it was a busy weekend there. The hotel should be $150 a week, not a night. The first room they gave us keys to was uncleaned from the night before. So they gave us keys to another room which was barely better. We didn't have much choice in that stay, but the room definitely wasn't worth what we paid for it.
Business response:
Brian, thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable rooms that you deserved. What you encountered does not meet our standards either. Cleanliness of our rooms are taken very seriously, and this issue is discussed with our housekeeping team to take steps for ensuring such mistakes do not happen again in the near future. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Not a fan of the employees, but the rooms are nice Front desk tried to give us the wrong room, then they charged the wrong card and couldn’t figure out how to fix it. Room was nice, area was decent plenty of shopping and food near by.
Business response:
Jasmine, we cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Thank you for your feedback. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Terrible beds The hotel itself was ok, and someone who likes a firm (actually a HARD) bed would enjoy this hotel. The bed was like sleeping on the floor, and the pillows were flat and hard too.
Business response:
Thank you for taking the time to write a review about your stay. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and sincerely apologize that we failed to provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chan... read more
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.