This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel review Luggage carts not by entrance and in poor condition. Only one (1) towel and no washcloths. Telephone had no cord. Breakfast consisted of packaged oatmeal, breakfast bars, and muffins. Staff was personable and friendly.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Worst Worst Extended Stay we have ever been to. Floors were dirty and sticky, bed was very uncomfortable, bathroom sink was cracked. I had to repair the shower head before it could be used. Never saw the staff after checking in.
Business response:
Bobby, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Will NEVER stay there again First room we got was not cleaned. Second room was a queen. We paid for King. They argued with us until I had to show proof I had paid for King. Then they said they were out of King. Hotel was on hold on phone with Expedia for an hour trying to get me some money back. Still haven't seen a refund.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the issues with your room type. When booking through a third party website, room types are not guaranteed, although we make every effort to accommodate all requests. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Hot... read more
Checkout time So my wife and I came into this hotel knowing it wasn't going to be amazing because of the price but one thing that amazed me and convinced me to recommend people stay away from this place is the staff around checkout time. The day we left I slept a little longer than I wanted and took a shower at 10:45 before we left. While in the shower I hear a knock at the door. After my shower I find out from my wife that two staff members were going around telling people they need to leave since it's close to 11. This hap... read more
Business response:
Please accept our apologies for the unpleasant behavior of our associates. We can understand your disappointment, and we're truly sorry for the inconvenience you encountered. We provide thorough training to our staff and will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Dirty Hallway was filthy with visible dirt/crumbs all over and smelled of smoke. Room was ok at first glance. However, upon opening the cabinets, we found food belonging to a previous guest. If they can’t get the cabinets cleaned out, we didn’t want to find out what else they didn’t bother to clean. We immediately grabbed our stuff and went to the front desk. The guy must be used to this as he didn’t bat an eye and gave us a refund and sent us on our way.
Business response:
Amy, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Stained towels. Stains on the bedding. Hair in the bathtub. All of the faucets dropped water constantly. The fridge sounded like a space ship getting ready to take off. This place was brutal.
Business response:
Thank you for your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely... read more
Ok Just for lodging its a place suitable only for overnight stops. The entertainment in room was good though. The staff made it seem like a really low quality place Pots and pans were not available
Business response:
Jessica, thank you for sharing your review and the details surrounding your stay. We are sorry our service levels did not meet your expectations. Please accept our apologies for the inconvenience this caused and be assured we will take steps to prevent such mistakes in the future. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will give us another opportunity to provide you with the outstanding ... read more
You get what you pay for... Friendly, yet eccentric staff at check-in. Room cleanliness was disappointing. Bathroom was clearly not cleaned (pubic hair in several places), and leaves or tobacco was found under the sheets. Smell, temperature and noise level was fine. Overall we stayed because of being so tired and the price, but definitely would hope for a cleaner room and facility in the future. Cigarette butts were found on EVERY floor landing in the hallway stairs, as well as trash all over the parking lot. Keys didn’t wor... read more
Business response:
Thanks for being a guest at our hotel. Although you liked our affordable rates, we apologize for the inconvenience you had while being here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Front desk is horrible Wife lost her key, went to get a new one there was no one at desk and waited for 10 minutes. My wife started to yell to see if anyone was there, after a couple minutes the front desk came out cursing at my wife telling her she will not yell in her hotel and told her she is needs to leave. She attempted to tell him that she needed a key, he ignored her and called the police to escort her to the room. I called to speak to front desk and when I told her I was the husband he hung up on me....poor service d... read more
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay.Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.