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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked in late and were looking for a clean comfortable place to stay. We were sure to stipulate NON smoking because of allergies. When we got to our room, it was musty, stale, and smelled of cigarettes. Found out later from the front desk guy third floor used to be the smoking floor. Breakfast was a choice of granola bar, packaged muffin and coffee. Front desk staff were friendly enough. Very disappointed and would not recommend.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Won’t stay here again No soap or shampoo in room. Was supposed to be non smoking but room smelled of smoke. Breakfast was not what advertised.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Staff not friendly at check in. Advertise free breakfast and they don’t have breakfast. Just coffee and a few packaged items.
Business response:
Thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associates at the time of check-in. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider a re... read more
Provied what you have listed thats avalble
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
The room was hot and the AC not very good. Coffee is terrible and staff not very useful.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Do Not stay here Guest service was horrible not just unfriendly but rude. The room was filthy hair everywhere (all different colors and lengths) no toilet paper and someone peed on the bed the comforter had a huge urine stain and smelled horrible and to top it off people in the room next door were up playing loud music and partying for 10pm til 2am
Business response:
Amanda, thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Continental breakfast included only coffee, muffins, granola bars. Won’t let you pay with cash. Only get 1 towel per person. Not worth the money you pay for it.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
DIRTY ROOMS
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Economy sometimes cost you comfort The heater did not work (it was 28 degrees that night outside). I asked for blanket. The blanket had been placed in a seal plastic bag when still wet. The smell was not great. The bed and pillows felt like I was camping outdoors. The man at the counter was kind. No coffee pot, blow dryer or dishes was not what I expected. I would spend the extra 40 bucks if you are a business traveler.
Business response:
Thanks for being our guest and sharing your review. Although you had an overall pleasant stay, we are sorry you couldn’t experience a good night’s sleep due to the maintenance and bedding issue. Your feedback had been discussed with the concerned teams in an effort to improve our service levels going ahead and ensure our guests aren’t impacted similarly. Please give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.