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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty and the floor was sticky in the kitchen.
Business response:
Kent, thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Very disapointed Rather disappointed, I am in town every Thursday and Friday, thought I would give this place a try, wrong move. Elevator very dirty. Entering room checked trash, trash can filthy and had wet toilet paper in it. Frige was not cold enough and knob was broke so couldnt turn it up. Light was out in fridge also. Sat down on foot of bed only to have it dump me in floor. The head of the bed would raise up when I sat down to untie my shoes. No TV channel guide, so just had to scroll thru channels to find anything. W... read more
Business response:
Dear Craig, Thank you for your business and for sharing your candid feedback about your recent stay. We sincerely apologize for the disappointing stay that you described. You are absolutely correct to expect a comfortable, clean environment when staying with us and excellent customer service. We regret you had a disappointing stay and that we did not meet your expectations. Our staff will review your comments and make the necessary corrections to ensure we offer the best guest experience possible going forward. We work hard ... read more
The bathroom was gross, the tub wasn’t cleaned properly. The sink had toothpaste in it. The toilet barely flushed (handle must have been broken). The room was clean other than the bathroom.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in your bathroom. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The property at first glance, was adequate. The first thing I noticed was that the doors were not automatic. Very difficult when carrying luggage or pushing a wheelchair/luggage carrier. The rooms we supposed to have queen beds in them. The beds in our room were full beds. When I asked at the front desk, I was told all of the rooms had queen beds. Those were the smallest queen beds I have ever seen! The room was dirty. Nothing was cleaned thoroughly. I cleaned the phone and remote myself
Business response:
We sincerely apologize for not meeting your expectations regarding your room and our property. We are meeting with the housekeeping to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No phone in room, bed was so old that I felt like I was sleeping on box springs alone. No trash cans in room, shower was dirty and so was the toilet. I would like to have my money back!
Business response:
On behalf of our entire team, we would like to offer our apologies for our hotel not living up to your expectations with the accommodations. We do not take these concerns lightly, especially concerning housekeeping service issues. We have addressed this matter with the head of our housekeeping department to determine where steps in our room inspection procedures were missed. We hope you will consider giving us another opportunity to serve you in the future to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Rooms are filthy & staff is horrible. Our first room clearly hadn't been cleaned & was missing the handle to flush the toilet. Our 2nd room was just dirty in general.
Business response:
We offer our sincere apologies for failing to provide you an excellent stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Never again Slow unfriendly staff
Business response:
Roger, thank you for reviewing your stay. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hote... read more
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,313 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.