Extended Stay America Select Suites - St. Louis - Westport - Craig Road

Business response:

Baltazar, thank you for choosing Extended Stay America and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future. Sincerely, Hotel Management 

Business response:

Whitney, thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure to accommodate you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Audra, thank you for staying at Extended Stay America and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit. Sincerely, Hotel Management 

Business response:

Laura, thank you for being our guest at Extended Stay America. It's a pleasure to know you liked our thoughtful amenities. However, we are sorry our room was not in a spotless condition. We take standards for hygiene and cleanliness very seriously, so please be assured that we will follow up on your concerns and take appropriate action. Please know, we realize the importance of all the safety measures in this unprecedented situation, and we will ensure all such guidelines are being followed. On behalf of everyone here, we in... read more

Business response:

Thank you for choosing to stay with us. We are delighted to have exceeded your expectations with our convenient location and peaceful surrounding. It was our pleasure accommodating you, and we hope you will make Extended Stay America your home away from home whenever your travels bring you to our city. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Isiah, thank you for being our guest. We are happy to know you had an overall pleasant stay with us and liked our spacious accommodations. However, we are sorry if you had any inconvenience. We hope to welcome you back so that we can provide you with an even better experience and earn the highest rating. Sincerely, Hotel Management 

Business response:

Nyesha, thank you for being our guest. We apologize you did not experience the best from some of our associates and regret the disappointment it caused. Your feedback has been discussed with the appropriate individuals to make sure this is not repeated. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management 

Business response:

Roy, thank you for reviewing your stay with us at Extended Stay America. We are happy to know you were impressed with the courteousness of our associates and that overall you had a pleasant time while you were here. However, we regret your disappointment with the cleanliness of our property. We have shared your feedback with our housekeeping team to be more diligent going forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management