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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad stay Took me over 10 minutes to find someone to check in, had to dial a number and wait for an operator to call someone to come down to check us in. The whole building smelled very bad and our room had a very strong paint smell where we had to open the window for over 45 minutes before it wasn’t overwhelming. The room was very dirty and I had to clean the tub myself before I could take a shower and the floors in the rest of the rooms was dirty. There wasn’t even a trash can anywhere in the room or bathroom to throw ... read more
Business response:
Dear Lynette, Thank you for choosing to stay with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Also, we will address your concern about cleanliness with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you a... read more
Ants were present in the room and lost my dinner because of them taking over my dinner.
Business response:
Dear Jamiese, We apologize for the inconvenience you experienced with ants in your room and the loss of your dinner. Ensuring a comfortable and enjoyable stay for our guests is our utmost priority, and it's regrettable that we fell short in this instance. Please rest assured that we take pest issues seriously and take immediate measures to address the situation. We appreciate you bringing this matter to our attention and apologize for any disruption it caused to your stay. We hope to welcome you back for a more pleasant expe... read more
Big value for the money Nice place, excellent staff. No, it’s not “5 star” but it is great value for cost and a place we’ll visit again
Business response:
Dear Murray, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America and appreciating the location and helpful staff. We hope to welcome you back any time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.