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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My daughters loved it. This was our first vacation since moving back to Arkansas 8 years ago, and they were super happy. The area is quiet, service was great and staff was friendly!
Worst hotel experience I’ve ever had
Business response:
Emily, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Hotel was disgusting, had dead bugs all over our bathroom and our whole room stunk really bad. The stairwell smelled like marijuana, which is something i dont like walking into with my two kids with us. You had to pick up an outside phone to be buzzed to enter just the hotel lobby. The booking said two beds and it only had one actual bed, the other was a pull out couch with stains all over the bed. Im surprised this hotel hasent been shut down, i wouldnt recommend anyone to stay here especially with children.
Business response:
Jesse, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
The good the good thing about the property was it had a kitchenette and that’s what I was looking for The bad thing about the property when I go to try to rebook at the front desk they said you had to do everything online so
Business response:
Ray, thank you for staying with us. We are glad your overall visit to us was pleasant and that you loved our fully equipped kitchen. However, we regret the inconvenience you faced while making a new reservation with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The room was great staff very friendly and accommodating. Hallways were trashed the housekeeping staff dragged the trash on our way out made the hallway smell bad.other guests were smoking marijuana by the exit doors
Business response:
Lisa, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with most aspects of your stay and that you were pleased with the service our associates delivered. It will be our pleasure to share your kind compliments with our team. However, we apologize for the oversights that kept your stay from being perfect. We will address this with the appropriate individuals and make sure we prevent such reoccurrences. Thank you again for taking the time to tell us about y... read more
Family Time Travel Well, the room they had for me was on the third floor. I can't climb a lot of stairs because of my legs. I requested a room on the main floor. They had a smaller room with one queen bed and a recliner. I had no other choice but to take that one. I tried calling Hotel.com to see about changing my prepaid reservation to another extended stay hotel that had a elevator. However, Hotel.com had no customer service number for me to call which was upsetting to me. The room had ants in it that I kept killing. The t... read more
Business response:
Sonja, thank you for taking the time to evaluate your stay. We regret we were not able to accommodate you in the room of your choice and apologize for the inconvenience you experienced with your guest room. We will address this with our maintenance team and make sure we prevent such reoccurrences. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured, we will take the necessary steps to elevate our service levels. We hope to have the opportunity to make... read more
nothing
Business response:
Alix, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I was on the 1st floor and the hallway stunk so bad. Kids were running down the hall all night. Definitely worse than the Motel 6. Will not stay there ever again.
Business response:
Laretha, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.