Extended Stay America Select Suites - St. Louis - Westport - Craig Road

Business response:

Thank you for being our guest at Extended Stay America. We are glad to receive your praises for our well-equipped accommodations and the value we offer for the price. Kindly be familiar, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and is available upon request at a nominal fee. We can understand if there were any inconveniences but hope this will not deter you from choosing us again in the future. Sincerely, Hotel Management 

Business response:

We apologize for the smoke smell you encountered in your room and that you had a disappointing stay. We have shared your concerns with the responsible teams to inspect our shortcomings and rectify those issues. Once again, we regret the inconvenience caused, and please consider choosing us in the future so we can restore your trust. Sincerely, Hotel Management 

Business response:

Thank you for visiting us. We apologize for the odor and cleanliness issue you encountered during your stay. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management