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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is centrally located so it was easy to get to places.
Business response:
Kim, thank you for choosing Extended Stay America for your recent stay. We appreciate your kind comments about our convenient location. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The room smelled horrible and the carpet looked dirty. It smelled like an animal had been in there
Business response:
Wendi, thank you for your feedback. We apologize for the odor you encountered in the room assigned to you and regret the inconvenience caused. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. We only wish we had known about the problem as we would have done our best to ensure you were comfortable. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I enjoyed that the price was comparable to a normal hotel, but I had access to a full kitchen which cut expenses of my trip. I didn’t like that there was a broken lamp and that the pillows were all stained (smelled clean) but just not too appealing to sleep on.
Business response:
Thank you for the nice review. We are glad that your stay was enjoyable and that we were able to meet your expectations at a great price. We also value your comments regarding lamp and pillows will be shared with our team so that corrective measures can be taken. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management
Charles at the front desk was kind, professional, and welcoming. He went above and beyond all expectations for even the smallest of requests. The other staff members were also very polite.
Business response:
We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to Charles.! Thank you for staying with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Home away from home. The staff was very attentive, manager Lillie Anderson was amazing. She remembered my name every time I was at the desk. Charles was very nice at check in. There were a few things in need of repair, oven door, security lock, and phone. But overall had an amazing 6 days there. Also laundry room was clean and kept up well, which I did utilize. Thank you Lillie for making my stay outstanding. Did appreciate having a stove instead of just a range top which other Extended stays have.
Business response:
Kathy, thank you for the kind words about your stay at Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with our hotel amenities and service. We will be sure to share your kind compliments with Lillie and Charles for doing a great job. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Okay for overnight but thats all Size of room and kitchen great.Grab and run breakfast we liked as was quick and just something basic to have.Found bathroom dirty with grime and could not understand having a suite unfurnished.As in having to go to front desk for coffee maker-only to be told had run out and also ask for cutlery plates and everything..All cupboards and draws empty.Referring to a previous guest comment could see as one could feel not safe as so many exterior doors-which didnt self shut and someone did try our d... read more
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with the spaciousness of your room and that you liked our grab-and-go breakfast offerings. We are also happy you enjoyed the service delivered by Emilio. However, we regret are sorry for the issues you encountered. Your feedback has been shared with the appropriate team. Thanks again, and we hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 4.4 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.