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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell of marijuana was there when we walked toward our room. The door we were told to go in to our room was locked keycard would not unlock it. No trash can around in the room, no hair dryer, pink residue in the sink and tub possibly cleaning solution? The window was unlocked and screen open, scary! The area of the property had trash bags everywhere and bins overflowing with trash. Glad I was there only one night. The bed was as hard as a rock!
Business response:
Dear Laurie, Thank you for being our guest and sharing your observations through your review. We do sincerely apologize for any inconvenience you experienced. Please know had we been made aware, we would have done everything possible to resolve these issues immediately to help make the most of your stay. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
Smells bad Dirty
Business response:
Muhannad, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Horrid stay. No ice on premises. The counter and carpet was stained red in random spots. The free toiletries were caked in some weird syrup and crumbs. There was a towel stuck on the back of the door that housekeeping did not get to that was randomly stained red. Overall the place was really dirty and just rundown. The room we stayed in had an “island” which the counter top was super bowed and useless and awkward. Absolutely do not recommend wasting your money on this stay.
Business response:
Thank you for posting a review of your recent stay. Please accept our apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our head of housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. S... read more
Stinky Place The staff was kind and helpful, but the place was awful. The room stunk SO bad that we ended up leaving after about 30 minutes and found a different hotel. And it was super old and dated.
Business response:
Tamela, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.