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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No comfort stay It was not a good stay. The room smelled like smoke and there were additional charges if you needed housekeeping to make up the bed and replenish the room with essentials.
Business response:
Thank you for being our guest. We regret your disappointment with our housekeeping policy and are sorry for the smoke odor you experienced in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smell. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We urge you to choose us again as we are confident your next stay will be a much better one. Si... read more
What I didn't like is that one of doors leading to outside that should've been secure was not. The lock was missing off the door wasn't due to be fixed until sometime that next week or weekend. I also didn't like the fact there were a lot of empty rooms being renovated and the doors to them were open for anyone to hide in them. SMH. That is a very dangerous situation to have along with the unsecured door. I also don't like the fact that there is not an elevator or enough handicap parking available. I mean only one spot. Wow!... read more
Business response:
We truly apologize for the many difficulties you faced during your stay with us. We take the safety and security of our guests seriously and will discuss your comments with the appropriate team so that no other guests are inconvenienced. We are sorry we did not meet your expectations this time and would love to have the opportunity to welcome you back after our renovations have been completed. Sincerely, Hotel Management
Creaky floors, “thin walls”, having to climb stairs
Business response:
Thank you for being our guest. We are sorry for the issues you mentioned and regret the inconvenience it caused. Your feedback will be shared with the appropriate team members to improve our service going forward. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Buen servicio buena ubicación abitaciones limpias buena atención
Business response:
Thank you for choosing Extended Stay America. We are pleased everything went great for you during your visit and that our wonderful location made it even better. It is also nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We hope to see you again soon. Sincerely, Hotel Management
Older building, kept neat and clean. Room nice for price. Was comfortable, not afraid after being there. Most people were families who were living there. Overall, Great for the price.
Business response:
Shirley, thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our well-kept property and that you found us to be a good value. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 4.4 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.