Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Business response:

Josy, thank you for your candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We truly regret the inconveniences caused to you and hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Paula, thank you for choosing to stay at our hotel. We are so sorry for the issue you had with the elevator noise and the inconvenience it caused. It is unfortunate our Front Desk was not informed at the time so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry your room was not to your expectations and for the unpleasant smell you experienced in it. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the room to remove the odor. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for the feedback about your stay at our hotel. We apologize for our staffing service not meeting your expectations. To make sure this does not happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management 

Business response:

Thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management 

Business response:

Connie, thank you for choosing our hotel. We are disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Please accept our apologies on behalf of our entire team for the cleanliness issue you encountered here. Please be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us a chance to showcase you our improved side. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry we were unable to amend your reservation as it was booked through third party website. These changes need to be routed through the reservation agent as they are prepaid bookings. Thanks again, and we hope to host you back so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management