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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DIRTY FILTHY ROACHES
Business response:
Ken, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The "non-smoking" room smelled like an ashtray and the double beds that were reserved turned out to only be one bed. We were very tired and decided not to try and get the room changed so I can't speak for how well the staff would have handled it.
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the odor issue which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver a clean and comfortable stay to all of our future guests. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
My friend and I couldn't get in because it was city law that you had to be 21 to get in.
Business response:
Raymond, we are sorry we were unable to accommodate you. We look forward to welcoming you back. Sincerely, Hotel Management
The room was very smooth my. Either some One smoked cigarettes in the room previously or one of the neighboring rooms had an active smoker.
Business response:
Thank you for being our guest and for sharing your experience. We apologize for the smoke odor you experienced. On rare occasions we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We are terribly sorry and hope that you will give us a chance to serve you better in the future. Sincerely, Hotel Management
The room was not cleaned well. Hair was stuck to side of cair. Smelled of smoke in a non smoking rooms. Neighbors were loud. Someone pulled the fire alarm at 3am took fire department 10mins .
Business response:
Thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the fire alarm went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Also, we have made a note of your feedback and have shared it with the appropriate team so that we can improve our future guest's experience. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The only thing I can say for this hotel was the location was good. Trash in the walk ways. Condon package strewn about Housekeeping only comes when you check-out. The room is furnished like a Motel 6.
Business response:
Larry, thank you for sharing your experience. We are sorry for the cleanliness issue you experienced and regret the inconvenience it caused. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service moving forward. Also, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Once more, we do apologize a... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I booked a room on the 13th & it was not in the computer when I arrived on the 15th. They tried to give me a room with 2 single beds that smelled so bad when I walked in, it made us sick. I could not stay there & I told the staff to go in there & smell it.
Business response:
Terry, we sincerely apologize we were unable to accommodate you in the room which you booked and for the cleanliness issue, you encountered in it. We have asked our housekeeping team to deep clean the room to remove the odor. On your next visit, we will try our best to accommodate you in the room of your choice. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
Bug issue :( Bedbugs :( Was supposed to be in the rooms for a full month, cut it short & moved to another hotel halfway through.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.