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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
By far the worst hotel experience ever. Checkin was terrible, room were poor condition, non smoking room smelled of smoke.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor and regret the inconvenience caused at the time of check-in. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We have shared these concerns with our team so we can make immediate changes to keep this from happening again. Thank you again for your sincere feedback - it really helps us to improve our service. We hope you give us a chance to redeem ourselves on your ne... read more
The refridgerator was a mess this was the first time i was unhapoy the room wasnt cleaned properly at all
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
The entire facility looked grungy when walking around to find my room. My room was definitively a smoking room even though the sign said non smoking. I decided to leave and find a room elsewhere .
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Got to check in early which was great, however, the room was not completely clean. Floor was dirty, food in the sink, washrag left in the shower and the bathroom sink was not clean. After asking twice, someone finally came down to clean.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with the appropriate department immediately for review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Couldn't take a shower Tub and shower didn't work
Business response:
Joseph, thank you for taking the time to post a review. We apologize for the maintenance issues you had in your bathroom, and we have shared your feedback with the concerned teams to ensure we are more diligent going forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Refrigerator and phone were malfunctioned
Business response:
Mukta, thank you for visiting our hotel and for taking the time to write a review. Please accept our apologies that your Refrigerator and phone was not working properly. Our engineering team is investigating this problem to the service immediately. We're sorry for the inconvenience this caused you. We appreciate your business and hope that you will return for another visit. Sincerely, Hotel Management
The room smelled of stale cigarette smoke and body odor. There where stains on the carpet that was either fruit juice or blood stains. The walls were paper thin and I could hear every word spoken in the next rooms. There was a 3/8 inch gap in the entire door frame so the cold air flowing in and around the door was combating the heat and the wind was howling in through the door that actually kept me awake. The two twin beds where as hard as rocks and I would not go there again if it was paid for and free.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
It was good
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.