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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor conditions The conditions regarding cleanliness were not acceptable. The cheapest option is usually that way for a reason. Kitchen drawers were filthy, fridge was dirty, sheets had multiple stains and the carpet had what looked like blood on it. Given the means for a better hotel are there, I would not stay here again. Live and learn
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
When first arriving the hotel staff was semi unresponsive to basic conversation as the check in took a while. The room was nice and comfortable and came with a full kitchen which was unexpected and had pretty new furniture and a new tv. The really inconvenient and frustrating part of my stay though was the “breakfast” if it can even be called that. One of the main reasons I chose Extended stay over a cheaper motel was the breakfast. Once I woke up to locate where the breakfast was I was shocked to find it was in their small ... read more
Business response:
Lorenzo, thank you for sharing your experience at our hotel. Although, we’re glad to know you were pleased with your well-equipped room, we’re sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sin... read more
When I poured water down the kitchen sink drain, it ran out onto the floor because the drain pipe was not connected. The door had been forced open at one point so the security lock did not work and the door was not true. When I checked out they gave me a receipt. When I looked at it later, it was for less than I had actually been charged. The most aggravating thing is that I wrote two letters to the corporation regarding these issues and they did not have the courtesy to respond to either. I would never stay at another one o... read more
Business response:
Thank you for staying at our hotel and giving us your feedback. We apologize for the issue you encountered in your suite. We have addressed this issue with our engineering staff to service this immediately. Thank you for alerting us to this problem. We check our equipment on a regular basis so this unit must have experienced problems before it fell into our rotation. We are reviewing your bill and appreciate you bringing this to our attention. Please free to reach out to our front desk with your queries and they will be happ... read more
UPSET tHE ROOM WAS NOT CLEAN WHEN I GOT TO IT SO THEY HAD TO GIVE ME ANOTHER ROOM. THE ROOM THEY GAVE ME HAD A LEAKING FAUCET ADN THE NOISE KEPT ME AWAKE ALL NIGHT
Business response:
We sincerely apologize for the inconvenience you encountered in your rooms while you were here. Your feedback for cleanliness and the maintenance issue are shared with the concerned team in an effort to improve our service levels and improve our future guest experience going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Booked for may 4th 5th and 6th, mix up caused check out a dat early. Had to rent at different hotel.
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
The room was dirty there was dried up food on the stove rust and the freezers the refrigerators bleach every time I came on some of the outlets didn't work the exhaust fan in the bathroom didn't work the lamp by the table didn't work there was dust all over the top of the refrigerator the floor was completely dirty and sticky I took a wet rag to clean it up and when I took the rag off the floor the ride was completely Brown and on top of that the phone in the room didn't work I gave a review the first night I checked in and ... read more
Business response:
Julie, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Save your money A cup wrapped in plastic was dirty .Old everything.People hung out on balcony and takes at 1 a.m in the morning.
Business response:
Sanford, we apologize for not meeting your expectations and for the cleanliness issues you had with the kitchenware. We have shared your feedback with the concerned team to take corrective actions. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.