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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad experience Staff are rude, room is not clean, there was pizza box in the fridge and trash in the basket. The room was not ready at all. We thought there was someone in the toilet still there. The lady at the front desk was so rude and I took my decision immediately and asked to cancel my reservation. Then we left.
Business response:
Mostafa, please accept our sincere apologies for the cleanliness issue and our staff members being rude to you. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service and make sure our guests are treated well moving forward. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service. Sincerely, Hotel Management
Dirty room I got to the hotel and didn't like the overall appearance. People loitered around, some were smoking. I was afraid. Too much noise in the other rooms. When I got to my room, I discovered that the room had not been swept. Drawers were dirty, bathroom floor dirty, carpet had some patches and smoke patches despite it being a non-smoking room. I couldn't go downstairs to complain because I was tired. Next morning, I told the front desk staff. When I got back in the evening, I was surprised to find our the room was in ... read more
Business response:
Temmy, we strive to provide wonderful hospitality to all of our guests, and we sorry to let you down. Please accept our sincere apologies for the difficulties you encountered during your stay. Your feedback is important to us, and so it has been discussed with the concerned teams in an effort to improve our services and facilities going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Disappointing Stay When we checked in we were given a room where a past occupant had been smoking. We asked to be changed. The clerk was going to argue but stopped herself and was nice about giving us a different room. It smelled but not like smoke. The fan on the heater banged as it turned around so we had to turn off the heater. The room was clean (except the air). The hotel said they offered breakfast. The DO NOT. They offer granola bars and coffee. I would NOT call that breakfast.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
No small appliances for kitchen utensils No kitchen utensils. But there is a picture of them. That you can go to the main office and request. Maybe you should mention that when booking the room. Came in late, expecting to eat in my room, nothing to make my food with
Business response:
Thanks evaluating your experience at our hotel.We apologize for not explaining our hotel policy to you on arrival. We will remind our front desk staff to communicate this policy without fail to our guests moving forward. Please consider giving us another opportunity to make your next stay with us a better one. Sincerely, Hotel Management
I feel diseased after walking inside the room Sheets soaked in foreign substances, blood splatters on the walls, drug paraphernalia, nothing wiped down/cleaned...I wouldn’t let my dog sleep there.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Decided not to check in as we were shocked by the person at the desk helping the guest in front of us, decided to try another hotel. There was also an unexpected issue dealing in cash, they don't accept it, only cards. This is the second year in a row that Extended Stay locations have disappointed, won't make the same mistake in St Louis again.
Business response:
Donald, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your visit was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Just ok This motel looked like a bad place to be out at night. Of course we had no idea. The rooms were acceptable carpet stained but bathroom was clean. Water was nice and hot for shower. We just looked our selves in room and stayed till morning. Bed was clean.
Business response:
Nell, we want to apologize for failing to provide the level of cleanliness you should have received. We have shared your concerns with our housekeeping teams to prevent this from happening again. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
No way would I stay here again. Not sure if there is anything good that I could say about the stay here. Our room was missing a smoke detector and a face plate around an electrical outlet, which would be safety violations and are probably not legal. The fitted sheet was badly stained. Every day, even though the room was non smoking, it smelled horribly of cigarette smoke. That might have something to do with the fact that even though there are signs telling people that they can't smoke within 100 feet of any door or window, ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the maintenance issues in your room. It is always our goal to have everything functioning properly once we are made aware of an issue, so we thank you for letting us know. Our management team has been notified of your concerns, and we will be addressing these issues with our housekeeping director as well. Thank you again for your feedback, as it helps us improve the guest experience. Thank you again for being our guest, and we hope you will... read more
The lady checking us in was very rude. Bed not comfortable. Very disappointed with our stay.
Business response:
Mark, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.