Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Melinda 

on Expedia

8 years ago

Welcomed by bed bugs At check in I was told the room reserved was not available due to overbooking and that I would have to have a room with twin beds. Eventually they put me in another room. That room had bed bugs. I was bit up and had an allergic reaction to the bites resulting in an ER visit. There was NO effort to find me another hotel at 2 AM. No effort to contact me to do anything to make it right. Absolutely the WORST hotel/motel stay in 30 years. 

Anonymous 

on Expedia

8 years ago

First impressions are lasting impressions. I can always tell about a hotel from the upkeep of the lobby. The "hotel lobby" mostly resembled a "motel" lobby. It was only a small waiting room. 

Trace 

on Expedia

8 years ago

Adequate location close to businesses Facility met basic needs for shelter, heated room, running water, refrigerator, cooking appliances, lighting, bed, chair and table, a television and an iron if needed. A coffee pot was available with coffee and a cup upon request. Being an extended stay facility, cookware and dinnerware should be provided. Plastic and paper picnic ware loosely placed in a dirty drawer, is not very appealing. Sadly, this facility does not quite make you feel comfortable or welcomed ! 

Anonymous 

on Expedia

8 years ago

従業員の対応が悪い 他のエクステンデット ステイを数か所利用したことがありますが、対応してもらった従業員の態度は悪かった。愛想がないのはアメリカだからよしとしてアジア人をばかにしたような対応でした。エレベーターのさびれた感じ、駐車場にあるゴミはそのまま。朝食はシリアルバーとコーヒーが用意してあるだけでちゃんとしたものを期待してはいけません。 

mark 

on Expedia

8 years ago

Nasty Hotel Rooms really nasty dirty. Did not have my room I reserved. Instead of a queen bed we got twin beds. Door handle to bathroom did not have latch inside handle. Door wouldn't stay shut. Refrigerator was rusted. We found old macaroni shells and ear ring. Had to change sheets b/c they were dirty. Also heat end up not working. Lucky is wasn't very cold outside. Only reason we stayed is that it was late and didn't have time to drive from hotel to hotel trying to get a room. 

Roy 

on Expedia

8 years ago

Nice location but not clean Arrived at 1:00 am... I could enter in a room around 1:30 am after few ups & downs. I was first given key of a room already occupied by another guest. That was just .... On check-out there is no receipt because it is booked thru expedia. There must be a document stating i did stay @ ESA for 3 days. I did sign and checked in... There must be a check-out prove for me. This is not acceptable. 

Anonymous 

on Expedia

8 years ago

Dirty & bad location My room I booked online wasn't available, ended up with 2 twin beds. Both beds sheets were dirty and stained-disgusting. I ended up using my own personal blankets to cover the bed. 

Anonymous 

on Expedia

8 years ago

Spend the extra money and stay somewhere else!!! Refrigerator was covered in a brown greasy looking substance. Stove had not been cleaned. Kitchenette sink leaked directly down to the wilted cheap floorboards beneath it. The only two children's television channels did not work. I called about the issues on the first day of my stay. The manager returned my call on the last day of my stay. She offered to have someone come and clean the room while I wa ls in it. I declined because I have a small baby and I obviously assumed my ... read more

Anonymous 

on Expedia

8 years ago

I already sent an evaluation. These feedback solicitations are becoming a nuisance, I already submitted one on this hotel stay.