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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will Not Be Back!! Room was clean but had a funny smell. Bed was very hard like sleeping on a board. Listing said bed was Queen size, but it was not a queen bed. It was long like a Queen but very narrow. Bedding was very light weight. Staff was not very helpful, it also took them forever to come to the front desk. Stair wells and elevator were dirty. Front lobby was dirty. Bathroom was very small, shower did not drain, and bathtowels were small and rough.Some of the lights in the room didn't work. Possible BED BUGS!!! I lef... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
It was mediocre The tv and one of the lights by the bed wasn't working when I first got into the room. I fixed the tv but the light never did work. The bathroom door was completely busted. Looks like someone punched it or was pushed into it. There was other people's hair all over the towels in the bathroom, good thing I brought my own. Room rates should've been lower for what I got.
Business response:
Thank you for your feedback. I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the service issues you encountered during your stay. I have shared your concerns with my housekeeping as well as maintenance team to ensure it never happens again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
"Flea bag hotel...it's really a thing!" Run, do not walk, run away!l. Room stank to the point I literally had to leave my Windows open with a fan ventillating it. Then, I had fleas jumping on me, which wasn't surprising given the fact the chair in the room had, at some point obviously been used as a scratching post by a cat. The run had a very noisy fast leak and the drain was almost completely stopped up which left me standing in a puddle of dirty water during my shower. Beds are fairly comfortable, but the linens were a... read more
Business response:
Your feedback about the odor and maintenance issues you mentioned have been shared with both the housekeeping manager and the property engineer to have corrected going forward. Please accept our assurance that your concerns have been noted and will be addressed with our team so we get it right every time, as we want to provide the best for our guests. We hope your next stay with us will provide you with a more positive lasting impression. Thank you, General Manager
Good for a night but keep moving Older property that needs a face lift. Rooms are tired and not well maintained. Staff said a remodel is planned but that won't keep the dirty vents clean. For a night, maybe. Otherwise wouldn't do it again.
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hos... read more
Business response:
Danielle, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Welcomed by bed bugs At check in I was told the room reserved was not available due to overbooking and that I would have to have a room with twin beds. Eventually they put me in another room. That room had bed bugs. I was bit up and had an allergic reaction to the bites resulting in an ER visit. There was NO effort to find me another hotel at 2 AM. No effort to contact me to do anything to make it right. Absolutely the WORST hotel/motel stay in 30 years.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
First impressions are lasting impressions. I can always tell about a hotel from the upkeep of the lobby. The "hotel lobby" mostly resembled a "motel" lobby. It was only a small waiting room.
Business response:
We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your visit was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and stay. Sincerely, General Manager
Adequate location close to businesses Facility met basic needs for shelter, heated room, running water, refrigerator, cooking appliances, lighting, bed, chair and table, a television and an iron if needed. A coffee pot was available with coffee and a cup upon request. Being an extended stay facility, cookware and dinnerware should be provided. Plastic and paper picnic ware loosely placed in a dirty drawer, is not very appealing. Sadly, this facility does not quite make you feel comfortable or welcomed !
Business response:
Please accept my apology for not living up to your expectations during your visit. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, General Manager
従業員の対応が悪い 他のエクステンデット ステイを数か所利用したことがありますが、対応してもらった従業員の態度は悪かった。愛想がないのはアメリカだからよしとしてアジア人をばかにしたような対応でした。エレベーターのさびれた感じ、駐車場にあるゴミはそのまま。朝食はシリアルバーとコーヒーが用意してあるだけでちゃんとしたものを期待してはいけません。
Business response:
Thank you for choosing to stay at our hotel on your trip to our area. I am sorry we provided you with inferior service and the inconvenience it caused. I have shared your concerns with my staff, and we are taking appropriate measures to ensure these issues are not repeated. Thanks for taking the time to bring this to my attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.