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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Run down, creepy IMO this hotel does not meet the standards of an Extended Stay property. When I arrived, I recognized this as the same place I had stayed 20 years earlier while on business, and it looked no better now (My memory of that visit was having my watch stolen from my room. Lol) Room stilll dingy, smelled like cigarette smoke. Continuous noise (compressor?) from on an adjacent room. Old appliances, fridges still use ice cube trays.(!). no ice machine on property. The A/C in my room made such a loud noise each time... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
The room was disgusting, the fridge was full of spilt stuff and rotting food, the shower was full of hair that was not from me or my significant other, the sheets were dirty, there were no utensils such as the same hotel name in a different location had, and the customer service was horrible
Business response:
I apologize that we failed to provide you an exceptional stay. We are extremely sorry for the cleanliness issues you experienced while you were here. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Didn't have room when we got there. Said they were overbooked and tried to transfer out reservation to another location (without informing me) but that location was overbooked as well. After telling the manager that we had concert tickets and still needed to get ready he miraculously found us a room 30 minutes later. The room was not so clean. The beds were thrown together and the comforters were not clean. The floor hadn't been swept at all...wouldn't even take our shoes off. By the time we got to the room we really didn't ... read more
Business response:
We would like to offer our sincerest apologies for the problems you encountered with your reservation at the Front Desk. Our top priority is to ensure a clean, fresh accommodation, but we are extremely sorry this was not your experience. Your comments have been shared with the responsible teams in an effort to be more diligent going forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, General Manager
Not for me Nice enough staff but you get what you pay for. Room is tiny and smelled like smoke the phone in the room didn't work and there are no pots and pans to cook with. Overall kind of dirty and I felt it wasn't for me. If you like the bigger chain hotels with coffee makers and free breakfast and a decent size room that feels clean go with them. Pay the extra $30 a night.
Business response:
Kevin, I regret the problems you encountered. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to our attention so we can address it appropriately. Also, please know that our kitchenware is available at the front desk to ensure cleanliness. Again, we’re sorry for the issues you came across and have shared the same with the respective teams to ensure its remedial. We hope you will consider staying with us again so that we can make it up to you. Sincerely, General Manager
HOT SPOT This hotel was very scketchy. It seems like the cops are always around, the room was stink of cigarettes, drains in both faucet and tub was clogged, carpet was disgusting, and the overall aesthetic of the hotel was unsatisfactory. They really need to do better, especially for the price that I paid, smh. Very disappointing!! Never Ever Again at any ESA!!
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hos... read more
Very Disappointing Room rate increased while making reservation,Told rooms overbooked at arrival, Foul odor reported, roof leaked from upstairs tub, not cleaned daily, had to ask for clean towels,
Business response:
Please accept my apology for not living up to your expectations during your visit. We apologize for falling short of your expectations. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Awful Hotel... The first room wasn't even cleaned and the second had an awful smell. I wouldn't recommend anyone to stay here.
Business response:
James, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We will address this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action to tighten our procedures. We hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Sincerely, General Manager
Not the best hotel experience Stayed for 3 days they never came to change the sheets or bring new towels. TV was awful, bad picture, limited channels and the remote only worked when it wanted to.
Business response:
Anthony, we appreciate you staying with us. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, this service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We value your observations and have made a note... read more
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.