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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty Hotel Rooms really nasty dirty. Did not have my room I reserved. Instead of a queen bed we got twin beds. Door handle to bathroom did not have latch inside handle. Door wouldn't stay shut. Refrigerator was rusted. We found old macaroni shells and ear ring. Had to change sheets b/c they were dirty. Also heat end up not working. Lucky is wasn't very cold outside. Only reason we stayed is that it was late and didn't have time to drive from hotel to hotel trying to get a room.
Business response:
Mark, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Nice location but not clean Arrived at 1:00 am... I could enter in a room around 1:30 am after few ups & downs. I was first given key of a room already occupied by another guest. That was just .... On check-out there is no receipt because it is booked thru expedia. There must be a document stating i did stay @ ESA for 3 days. I did sign and checked in... There must be a check-out prove for me. This is not acceptable.
Business response:
Roy, thanks for choosing to stay with us. Although you liked our location, we are sorry for the service and cleanliness issues you encountered while here. I have shared your concerns with the respective teams in an effort to improve our service and facilities. Regarding your concern about the receipt we would like to mention that while making the reservation through a third party website, a guest usually gets the receipt at the same time. If we could be of any further assistance, we would be happy to be of service. Thank you... read more
Dirty & bad location My room I booked online wasn't available, ended up with 2 twin beds. Both beds sheets were dirty and stained-disgusting. I ended up using my own personal blankets to cover the bed.
Business response:
We sincerely apologize for the cleanliness issues you experienced. We obviously failed to provide our customary attention to detail in preparing your room before your arrival, and I sincerely apologize for the oversight. Please know we are committed to providing the highest level of service and quality for every guest, and I hope we have the future opportunity to restore your confidence in our hotel. Sincerely, General Manager
Spend the extra money and stay somewhere else!!! Refrigerator was covered in a brown greasy looking substance. Stove had not been cleaned. Kitchenette sink leaked directly down to the wilted cheap floorboards beneath it. The only two children's television channels did not work. I called about the issues on the first day of my stay. The manager returned my call on the last day of my stay. She offered to have someone come and clean the room while I wa ls in it. I declined because I have a small baby and I obviously assumed my ... read more
Business response:
I apologize for the cleanliness issues you experienced on your stay. We truly care about delivering clean facilities, so we regret the inconvenience you experienced. Your feedback has been shared with our housekeeping staff. We are working hard to deliver the type of hospitality that you should always expect from us, and I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
I already sent an evaluation. These feedback solicitations are becoming a nuisance, I already submitted one on this hotel stay.
Business response:
Thank you for staying with us. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with a better service so that we can regain your trust in us. Sincerely, General Manager
Do not extend Small room in poor condition hotel. I won't stay again.
Business response:
Jim, thank you for your review, which is extremely concerning to us. Let me start by apologizing for the fact that we did not provide a nice service you should always expect from us. We hope you will give us another opportunity to welcome you back and experience our hotel as you should have on this visit. Sincerely, General Manager
Nice looking outside not real clean on the inside We had 4 rooms for 4 nights for a guys golf trip and we were very disappointed in the cleanliness of the rooms. Yes, Even us guys thought it was gross. The outside of the hotel looks very presentable and clean. The inside was a different story. The rooms were freshened up very recently but they were not cleaned. The refrig is very old and dirty but seamed to keep our beer cold. Location is good as it is close to the Westport Plaza and many restaurants. I think we will be look... read more
A smoke free hotel the reeks of smoke. This is labeled a "smoke free" place, but people continue to smoke in their rooms which caused my room to be cloudy and stink. The bathtub wouldn't drain so I had to stand in gross water my entire shower. The carpet was dirty. Mostly I felt like I was in a seedy motel.
Booked for a queen but Twin Beds Not favored
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.