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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay! Staff very friendly and very accommodating. The room was clean and every amenity
Convenient to my venue
Business response:
John, thank you for your gracious/kind/great review of Extended Stay America. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to our area. Sincerely, Hotel Management
Clean room. But no coffee pot in room and coffee and breakfast over at 930am. My only complaint
Business response:
Theresa, thank you for making Extended Stay America a part of your travel diaries. We are glad your stay with us was enjoyable and that you liked your cleanroom. That said, we are sorry for not meeting all of your expectations. We appreciate your feedback and have taken note of your concern. It was good to have you here, and we hope to see you again the next time you are in this area. Sincerely, Hotel Management
Pros:budget friendly Cons: mediocre customer service, tub had a shower but didn’t work to have a bath
Business response:
Xeng, thank you for staying with us and sharing your experience. Please accept our apology for the shower not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We are also sorry for not meeting your expectations with our customer service. We have shared your concern with the appropriate individuals to improve our future guest experiences. We appreciate your fee... read more
The staff was professional, respectful and accommodating. The BR sink was super slow to drain. They offered to move us, we declined and worked around it. They did a small refund for our inconvenience. We were overall very happy with our stay.
Business response:
Margie, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you enjoyed your stay overall and that you were pleased with the service our associates delivered. It will be our pleasure to share your kind compliments with our team. However, we apologize for the inconvenience you experienced because of the maintenance issue you encountered. We will review this with our engineering team and make sure the problem is resolved immediately. Thank you again, and we hope you will choos... read more
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.