Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Business response:

Alan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your evaluation. We are glad you liked our courteous associates and had a comfortable stay at our well-maintained hotel. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Roger, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know we met most of your expectations and that overall you had a great stay with us. However, we apologize for the issue you mentioned. We will address this appropriately. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Tiana, thank you for your review. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Brandon, thank you for writing about your stay here at Extended Stay America. It was a delight to have you as our guest, and we are happy to read that you loved our accommodations and location. We look forward to welcoming you again. Sincerely, Hotel Management 

Business response:

Kristine, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review. We are sorry you did not have a positive experience with our associates. We want every guest to be treated with respect and authentic, friendly service and your feedback will be used to improve our services. We hope to see you again in the future for a much better experience. Sincerely, Hotel Management