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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Extended Stay America Hotel St. Louis - Westport - East Lackland Rd. is located at 11827 Lackland Rd, Saint Louis, MO. This business specializes in Hotels & Motels and Other Lodging.
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Edin, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Tiffanie, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Heartbreak Hotel It's a great place to stay if you just needed to be alone to cry for a bit; great rates!
Business response:
Joshua, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another visit. Sincerely, Hotel Management
Business response:
Chris, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Dirty and Old The price is right for a long stay but it's really truly a very dirty hotel. There's cigarette butts all over and literally bags of trash. No surfaces are dusted and cabinets even had old food inside Our desk chair...let's just say there was something white all over the seat... like someone got busy. I've read lots of reviews and people saying there's no coffee pot or dishes. You just have to ask at the desk for those things and breakfast does suck... but I think it's because of covid right now they can't serve... read more
Business response:
Fayrene, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, Hotel Management
Not nearly clean enough for a room in the middle of a pandemic. Found previous tenants blunt wrappers everywhere. Whole room reeked of feet. Took a shower, walked barefoot to the bed, bottom of feet were black with the dirt. The only good part was the wifi.
Business response:
Laura, thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with the entire team and used as an opportunity to improve our guest experience. We look forward to another chance to regain your full trust. Sincerely, Hotel Management
Business response:
Jasmine, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Business response:
Melinda, thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 4.2 star rating with 1,254 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.